Aragorn 76 Posted July 10, 2021 Share Posted July 10, 2021 I should have returned it before the end of the first 2 weeks. I was hoping for a fix ! They claim it is a hardware problem but I still do not understand why this happened suddenly after the headset fimware update. We all need an explanation. Please communicate HTC ! Either you are working on a fix (I still think that reverting back to the previous firmware would solve the problem) or we need to be refund. There is no other alternative. This is an excellent headset but this problem ruins the experience. Link to comment Share on other sites More sharing options...
Raging Beard Posted July 12, 2021 Share Posted July 12, 2021 I don't know why they even have this forum, they clearly aren't interested in communicating with their customers. Link to comment Share on other sites More sharing options...
bodano Posted July 12, 2021 Share Posted July 12, 2021 im seeing the pixel inversion grid in real life too after a session lmao,gotta be the firmware update it messed with the screen voltages or something,im not returning cause im getting used to it but for the price of this hmd this shouldnt be an issue and we need a column correction software fix like on index asap. Link to comment Share on other sites More sharing options...
Raging Beard Posted July 12, 2021 Share Posted July 12, 2021 2 hours ago, bodano said: im seeing the pixel inversion grid in real life too Matrix confirmed Link to comment Share on other sites More sharing options...
bodano Posted July 12, 2021 Share Posted July 12, 2021 44 minutes ago, Raging Beard said: Matrix confirmed Im seeing the space between the atoms now thx to HTC,delightful. Link to comment Share on other sites More sharing options...
cees Posted July 12, 2021 Author Share Posted July 12, 2021 SO when is htc is going to help their customers?? Link to comment Share on other sites More sharing options...
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