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Problems with the new HTC vive pro 2 regarding tracking


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Hi!
I have recently purchased a htc vive pro 2, which i have had issues with from start,

Basically what is happening is that when it starts (sometimes and i have laying beside) it will render inside the eyes of the headset and i will see steam home, 

but as soon i take it on it goes white screen (not being tracked)

and it will start to blink saying it's not close enough to tracker, however i tried taking em down from wallmounts aswell as on wallmounts having it up closeby to them does not help a single bit.

I first tested it with my 1.0 equipment from previous htc vive(Original), but due to having exactly same issues with that equipment, i went and upgraded everything to now 2.0 having put up another 1000$ worth of new equipment new handcontrols and basestations)

 My first install said that my computer would not be up for it, but with provided specs, i think you will see that is probably not the issues)

 

Processor    AMD Ryzen 9 5950X 16-Core Processor, 3400 Mhz, 16 core
Ram: G.skill ripjaw 128gb ddr4 3600mhz
Graphicscard: Asus Geforce 3090 strix Oc
Motherboard: MSI MAG x570 Tomahawk wifi series
Harddrives: SSD:S 1tb +

I ran the original vive without any of these issues so im not sure what to do, i have tried the steam selfhelp guides aswell alot of what is provided from these forums, unplug, replug, reinstall usb drivers etc.

Today i have even reinstalled the computer from scratch just try making it work.

So i would kindly appreciate any help please.

 

Best regards
J. D

 
 


 

 

 

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First off, your PC surely is fine for VR.

but one thing doesn't seem logical to me now, coz your OG Vive shouldn't be okay with BS2.0 as they aren't compatible with each other. 

If this is a about tracking issues, upload one SteamVR system report will help

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Hey, i actually now know what the issue is after some more testing, the reason is the cable between linkbox and the headset which is at fault cause as soon i started to tie it together a bit i suddenly had clear view constant until i loosened the cable. 
So in terms of solving it for anyone else that will have this issue finding this is to try tie the cable together a bit, and see if you have a faulty cable, by estimate of mine test atleast it is not the connectors at end that is at issue rather the length of the cable or if it's just faulty by default, i tied it up so atleast now it does not feel like i bought trash thankfully knowing it's just cable and not the whole headset.

 

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  • 2 weeks later...

I have the same issue with the Vive Pro 2. I have the basestations 1.0 from the original Vive in use. With the old Vive everything works perfectly!

With the Vive Pro 2 the display is going to be grey after a few seconds with a blinking symbol when i start SteamVR. Also the basestation-icons dissappear. It takes some time to get a connection back, then repeating losses....grey lenses all the time. It says the Headet is not sending signals / cannot see the basestations...

The Vive Pro 2 is unusable with this issues for me!

Computerspecs are nearly same as yours. Only the newest and strongest hardware.
I reinstalled everything again and again. I now use the newest hardwaredrivers, firmware, bios, etc.... SAME ISSUES.

I CAN NOT FIX that issue with tightening some cables like you.

I preordered on 16.05.21 and it came shipped on 18.06.21. Now I want to send it back.
Its not worth the time (and money) I invested already with useless bug-searching.... I will go back to the old Vive until something better comes out.
I am really pissed about all that as you can imagine. It would be a nice product if it worked as it should, but - "Computer says no" and so I do.

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@Abnascher - All gear with SteamVR 2.0 sensors is a little more reflective to reflections than 1.0 sensors. I always recommend in these situations checking for a reflection within SteamVR. See below.

 

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Reflective surfaces" in practice are extraordinarily hard to track down without specialized equipment because materials interact differently with IR light than optical light. A material may not be reflective in the visible spectrum but may be highly reflective in the IR spectrum; the same is true with opacity, some visibly opaque materials will be complete transparent in IR and vice versa. To detect reflections, generate a system report or open up the SteamVR web console and search for the term "back-facing". I'll post an example of what a reflection looks like in the logs below.

  • Sun Jun 26 2016 23:02:09.676 - lighthouse: LHR-4E8EF209 H: Dropped 32312 back-facing hits, 2069 non-clustered hits during the previous tracking session

 

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  • 2 weeks later...

Hi i have a bit of update!

Having talked with the company i ordered the set from, i got a new cable, and it has indeed become much better then the first, first cable would simply not work at all.

However i still need to somewhat tie up even the new cable for it to work, to be more exact if i am holding the cable it works almost perfect vision wise or if i let it rest against the body. I know this sounds wierd and it is wierd trying to play as that too.

I think you might have some rights about the back-facing hits though as i thought it worked a bit better having covered up surfaces of things, so i will post a system report and maybe you can tell me what would be the reason why these problems occour and why it will not function as intended.
Would be much appreciated if you can see the reasons and help me out.


Should be some of it occouring around 10.59.

 

Best wishes

Jonathan D

SteamVR-2021-07-08-AM_11_03_3512.txt

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