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controllers not pairing to the HMD


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got a new focus plus delivered on 2nd of march , the controllers were not getting displayed in the hmd during pairing and hence was not able to do anything . tried troubleshooting using factory reset etc , it was not useful , the device is locked so ADB was not helpful ,is there a way to upgrade the firmware using the sd card option ?

tried reaching couple of support teams ,they routed me here .

is there any way to unlock the device ?

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