Vive Pro Wireless Headset Display Issue

[EntropyQ]

Over the last ~6 months my Vive Pro Wireless setup has been experiencing an issue in which the headset display stops working, but the headset audio continues to function as does tracking. If I walk over to the computer screen I can see that moving the headset in space is reflected in whatever game I am playing and I can continue a voice conversation with friends on discord.

The symptoms vary slightly, in that sometimes the headset display turns off complete and other times it displays a solid blue or tan color. This happens typically 1-3 times during a 2 hour gamins session. It does not appear to be game specific because it happens in a variety of games as well as when I am not in a game.

I can sometimes rectify the issue by disconnecting the battery, waiting a few seconds, then plugging the batter back in and waiting about 30 seconds for things to reconnect. When this method doesn't work I am forced to close down Steam VR, the wireless adapter program, and typically need to reboot the computer.

Setup:

Vive Pro System (Base Station 2.0)
Vive Wireless Adapter
NVIDIA GeForce GTX 980 Ti

Note: One of the base stations stopped working and was replaced in 2020. I did not have this issue before receiving the replacement base station but that could be coincidental.

 

Things I have tried:

Swap out battery packs; I have 3 battery packs and it happens with all of them.
I've replaced the USB cable that connects the wireless adapter on the headset to the battery.
Updated to the latest graphic drivers; current version 461.40.

I'm open to suggestions!

[brunopato]

Weird thing that HTC don't know about their own stuff. Some time ago I reached them via chat and after doing some tests and sending them some logs they asked me to send my equipment, as they told me that my equipment had an issue. Question is I'm from Brazil and it would take lots of time to send it and have it back. So I started an investigation and saw that lots of people were having the same issue as me.

I tried everything. Formated my PC, unplugged all USB PCI-e cards, my AVerMedia card - which I'm still not using as I still don't have a mirrorless camera and I'm still using my Logitech Brio - installed fans on the top of vive wireless, switched the WiGig card to every free slot and I still kept having the disconnection issue. I started messing with everything that was possible, even disabling the anti virus and everything you can't even imagine - for months - and nothing worked.

Then I searched for the folder in which the exe to start vive wireless is found. There are some extra exe files over there and I started running every each of them. Then I found a file called PCIeGenConfig.exe. I ran it and it opened a window with an option to enable PCIeGen setting. And then... ta-daaaaah! My disconnection issue was simply gone!!! It seems the WiGig card has some problems regarding the PCI-e gen from some motherboards, and that's what I'm talking about when I told you that it seems HTC doesn't know about their own stuff.

Lots of people struggling to maintain connection with their Vive headsets, and it can be simply resolved by running this exe and enabling this PCIeGen thing. The weirdest thing is that when I searched on Google for this exe file I found only 2 pages mentioning it! That gives me the creeps! It's a simple fix that even HTC doesn't have a clue about! It would be good if you could report my case to them, as they could just give people this instruction instead of asking guys to send them their equipment that's actually in good shape! End of story lol with a happy ending! I hope my experience and resolutions can help more people that are suffering because of the lack of knowledge of a company that doesn't understand their own devices! Regards from Brazil!

[Laura M. Hill]

On 6/3/2022 at 12:17 PM, brunopato said:

Weird thing that HTC don't know about their own stuff. Some time ago I reached them via chat and after doing some tests and sending them some logs they asked me to send my equipment, as they told me that my equipment had an issue. Question is I'm from Brazil and it would take lots of time to send it and have it back. So I started an investigation and saw that lots of people were having the same issue as me.

I tried everything. Formated my PC, unplugged all USB PCI-e cards, my AVerMedia card - which I'm still not using as I still don't have a mirrorless camera and I'm still using my Logitech Brio - installed fans on the top of vive wireless, switched the WiGig card to every free slot and I still kept having the disconnection issue. I started messing with everything that was possible, even disabling the anti virus and everything you can't even imagine - for months - and nothing worked.

Then I searched for the folder in which the exe to start vive wireless is found. There are some extra exe files over there and I started running every each of them. Then I found a file called PCIeGenConfig.exe. I ran it and it opened a window with an option to enable PCIeGen setting. And then... ta-daaaaah! My disconnection issue was simply gone!!! It seems the WiGig card has some problems regarding the PCI-e gen from some motherboards, and that's what I'm talking about when I told you that it seems HTC doesn't know about their own stuff.

Lots of people struggling to maintain connection with their Vive headsets, and it can be simply resolved by running this exe and enabling this PCIeGen thing. The weirdest thing is that when I searched on Google for this exe file I found only 2 pages mentioning it! That gives me the creeps! It's a simple fix that even HTC doesn't have a clue about! It would be good if you could report my case to them, as they could just give people this instruction instead of asking guys to send them their equipment that's actually in good shape! End of story lol with a happy ending! I hope my experience and resolutions can help more people that are suffering because of the lack of knowledge of a company that doesn't understand their own devices! Regards from Brazil!

Really HTC don't have idea about their products??