Fen Posted January 28, 2017 Share Posted January 28, 2017 Hi, Guys I'm trying to watch google spotlight stories Pearl & Special Delivery but I keeping get unresponsive storyplayer.exe error any ideas on how to fix? Link to comment Share on other sites More sharing options...
Fritz Posted February 23, 2017 Share Posted February 23, 2017 hi, were you able to fix it? i got same problem too. let me know. Thanks Link to comment Share on other sites More sharing options...
Synthesis Posted February 27, 2017 Share Posted February 27, 2017 Hello Fen and Fritz, Have you tried running it with the Viveport software? Storyplayer.exe will fail if that is not installed. Thank you, -John C Link to comment Share on other sites More sharing options...
Fen Posted March 1, 2017 Author Share Posted March 1, 2017 Hello John I do have the software installed, so unfortunately thats not the problem by looks. Link to comment Share on other sites More sharing options...
Synthesis Posted March 1, 2017 Share Posted March 1, 2017 Fen, We're investigating this now. Do you have the software running when you try to play the experience? Thanks, -John C Link to comment Share on other sites More sharing options...
Fen Posted March 4, 2017 Author Share Posted March 4, 2017 Hi John Unless there is differenet software apart fom the inital download etc from https://www.vive.com/us/setup/. Everything seems to work so far, except pearl and special delivery which are both google spotlight stories. They both actually load and work for about 1-3 seconds then the dreaded 'unresponsive storyplayer.exe' issue arises. Link to comment Share on other sites More sharing options...
Synthesis Posted March 6, 2017 Share Posted March 6, 2017 Try uninstalling and re-installing the Viveport software as well as uninstalling and re-installing Pearl and Special Delivery Link to comment Share on other sites More sharing options...
Fen Posted March 11, 2017 Author Share Posted March 11, 2017 Tried that but unfortunately I still get the same issue. Link to comment Share on other sites More sharing options...
Synthesis Posted March 13, 2017 Share Posted March 13, 2017 What video software are you using? Vive Video? Vive Cinema? What version? Thanks, Link to comment Share on other sites More sharing options...
Synthesis Posted March 14, 2017 Share Posted March 14, 2017 Sorry, just remembered we were talking about Pearl and Special Delivery. This is a silly question but: Are you an administrator on your machine?Thanks, Link to comment Share on other sites More sharing options...
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