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SanityGaming

How to remove the Headset for reinstallation (and other things)

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Posted (edited)

THIS THREAD MAY NOT HELP EVERYONE..... 

I've noticed a few threads popping up about issues, artifacting, computer not detecting your headset e.t.c

Things you should and shouldn't do;;;;;;;;

  1. Update your Motherboard Bios.
  2. Make sure gpu drivers are up to date.
  3. If you've updated your GPU BIOS DRIVERS (not recommended) please revert to the original version.
  4. Do not turn a 290 - 290X or a 2070-2080 via claims of a BIOS UPDATE  (this is an example) and not recommended..
  5. Make sure your USB port drivers are all up to date... I'd recommend using the USB UPDATES that can sometimes be found on the manufacturer site of your motherboard, 
  6. DO NOT,  I HAVE TO CAPITALISE THIS, DO NOT BUY A GPU FROM SOME RANDOM STRANGER FROM LIKE EBAY..  WHY? BECAUSE YOU'VE GOT NO IDEA HOW IT WAS TRULY USED, SOME PEOPLE USE CARDS LIKE 2080TIS IN BITCOIN RIGS AND MORE AND CAN HEAVILY IMPACT A GPUS... EVEN KILLING IT AFTER A WHILE,  also only because a GPU is new doesn't mean it wont have artifacting or issues.

 

How to do a fresh headset install after doing the common add/remove via htc e.t.c ;;;;;;;;;;;;;;

  1. On windows 10 go to your bottom left search box and type in  (Device Manager)
  2. Open Device Manager
  3. Look for the headset in device manager
  4. Right Click the device 
  5. Choose properties
  6. A new box appears, choose (Driver)
  7. Uninstall the device
  8. Click yes to whatever it asks
  9. Remove the device from your computer
  10. Restart the computer
  11. Plug the headset back in

If you are one that trusts Third-Party Software, you can either use  (CCleaner, or Driver Booster) Both are fantastic applications and can do the above automatically for you, but manual is also a good way.

  1. Always Make sure your Computer meets the minimum recommended specifications for the headset.
  2. Please note, the required specifications for each headset, are just the specs to use the headset,  all games have there own required and recommended specifications, if your PC doesn't meet these then your computer may not be able to run those games in VR! And if it does, then any issues will be related to you and your system alone

 

Random System file fixes;;;;;;;;;;;;;;

  1. On start type (CMD)
  2. Right Click Command Prompt and Choose administration.
  3. Type  SFC/scannow
  4. This will do a random PC scan to check for any system files that maybe boinked and will attempt to fix them
  5. https://www.ubackup.com/windows-10/repair-windows-10-using-command-prompt.html 
  6. The above link is a really basic knowledge on how to do a windows repair if you ever have any system issues that could be ruining your PC like file related, games not running, files not opening e.t.c

 

Resetting your headset;;;;;;;;

  1. From your computer, open the VIVE Console app.
  2. Click guid-8ae042c4-e111-4044-b8af-9ec46b8b2e7f-web.png, and then select Settings > Troubleshooting > Reset headset and settings.

 

I MUST MAKE THIS CLEAR......... I AM NOT A HTC STAFF MEMBER,  I AM NOT MICROSOFT,   I HOLD NO RESPONSIBILTY FOR ANYTHING THAT COULD HAPPEN TO YOUR PC

 

This thread is just some basic how to on some small resolutions for making things work e.t.c or if you ever need support for your PC, Always make a support ticket to HTC if you have done everything else you can think of, and always check vive support.

  1. https://www.vive.com/us/support/   ----------- This is US support
  2. https://www.vive.com/uk/support/ -------------- This is UK support
  3. https://www.vive.com/eu/support/ -------------- This is EU support

At the bottom right hand side of each of those pages will be a region selection box, please select the region that matches yours, or otherwise, please select support at the top of the page ^

And at the very bottom will also be a support section choose the "Contact Us" https://www.vive.com/uk/support/contactus/ to submit a ticket, please note chats and such are time and region based, and please select your appropriate region!

Screenshot_1.png

Edited by SanityGaming
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