Controllers randomly re-connecting

[Kuyarei]

As far as my room setup goes, i do have an uncovered mirror. It's not reflecting the controllers at the time they disconnect, but i'll just put it down just in case.

One or both controllers constantly keep disconnecting and reconnecting while i play. What i'm saying is that the controller goes into the blinking mode and either doesn't come back at all, or it gets recognized again after a painful 10 seconds or so.

The patterns so far:

1.  Randomly disconnects and reconnects during play

2.  After any disconnection, when the controller comes back alive and i happen to press the trigger button, in that exact instant it goes back into the "blinking" mode for some seconds. Any other button is fine, but it seems that there's something about the trigger button that, well, "Triggers" the issue.

3.  Sometimes the controllers also refuse to connect with the headset after changing the batteries, they get stuck in pairing forever. This issue fixes itself when i insert another new pair of batteries, other times when i reboot my PC.

4.  Sometimes they disconnect after pulling up SteamVR's in-game dashboard.

 

I have no idea what this is from. I disconnected my PS4 controller and also shut down the PS4 controller's software so it can't be that. I also reset the headset, and the issue didn't go away after i reset my windows 10 PC either. It could be the mirror, SteamVR, or the controllers inherently glitching out from their own hardware?

There's also the issue where the vive software keeps asking me to connect to a USB 3.0 port even though i do have the USBs connected to a 3.0 port. I tried looking this issue up on the forums but i ultimately didn't know what to do.

While i did try to cover up the mirror, it's a big mirror that needs more preparation to properly cover up 100% so i lazily half-cover it most of the time.

[C.T.]

@Kuyarei could you clear the environment data from vive console? and retry with your error patterns? and if it is still not working, please submit one issue report and give me the trace number to take a look at it. 

Thanks

[Kuyarei]

Clearing environment data changes nothing. And while the controllers bugged out yesterday's session aswell, it happened in-game, and the trigger button worked properly after they re-paired. Changing batteries does not seem to work for this issue. I haven't seen any other person on the forums mention this issue, so it's either that my controllers are internally broken (fell on the carpet a few times) or the mirror in my environment is causing this issue. There's also the possibility of a loose battery connection, but the controller wouldn't turn itself back on when it looses electrical power for a moment or two, so i guess that's not it. I'll send you a trace number regardless, please also check into the USB 3.0 issue too, it could have some relation to this.

[C.T.]

On 6/2/2020 at 10:07 AM, Kuyarei said:

Clearing environment data changes nothing. And while the controllers bugged out yesterday's session aswell, it happened in-game, and the trigger button worked properly after they re-paired. Changing batteries does not seem to work for this issue. I haven't seen any other person on the forums mention this issue, so it's either that my controllers are internally broken (fell on the carpet a few times) or the mirror in my environment is causing this issue. There's also the possibility of a loose battery connection, but the controller wouldn't turn itself back on when it looses electrical power for a moment or two, so i guess that's not it. I'll send you a trace number regardless, please also check into the USB 3.0 issue too, it could have some relation to this.

Hi @Kuyarei

Could you share the battery type and model or even a product page if you can find it for us? and how was it after replacing the new battery?
We find that there are much low battery in the log that's causing your disconnections.

lastly, could you take a photo inside the battery room, I'd like to check if the battery connector is loosen.

Thanks