Jump to content
 
Sign in to follow this  
SpudTheCat

Package tracking

Recommended Posts

Hi, I recently bought some VIVE trackers 3 days ago but I'm concerned as I haven't received any email confirming my purchase and I cannot see anywhere on the website how to track packages. Please someone help.

Share this post


Link to post
Share on other sites

@SpudTheCat -

  • Shipping lookup is here
  • We contract with regional fulfillment centers for order fulfillment. That tool doesn't get updated with info until the fulfillment center sends an update to our system. The info in this system is generally the most updated info our live chat agents will have.
  • Monday was a business holiday in a number of countries (i.e. Memorial Day in the US)
  • Global logistics are slower overall due to COVID

I'd contact support if the tracker doesn't update in a few days, otherwise everything is probably fine and you'll get an update when it ships.

Share this post


Link to post
Share on other sites

Ok thank you. I'll reply back in a few days if I've not heard anything. Do you know where I can find my order number?

Share this post


Link to post
Share on other sites

Please sign in to comment

You need to be a member in order to leave a comment

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  

×
×
  • Create New...