SpudTheCat Posted May 26, 2020 Share Posted May 26, 2020 Hi, I recently bought some VIVE trackers 3 days ago but I'm concerned as I haven't received any email confirming my purchase and I cannot see anywhere on the website how to track packages. Please someone help. 1 Link to comment Share on other sites More sharing options...
HackPerception Posted May 26, 2020 Share Posted May 26, 2020 @SpudTheCat - Shipping lookup is here We contract with regional fulfillment centers for order fulfillment. That tool doesn't get updated with info until the fulfillment center sends an update to our system. The info in this system is generally the most updated info our live chat agents will have. Monday was a business holiday in a number of countries (i.e. Memorial Day in the US) Global logistics are slower overall due to COVID I'd contact support if the tracker doesn't update in a few days, otherwise everything is probably fine and you'll get an update when it ships. Link to comment Share on other sites More sharing options...
SpudTheCat Posted May 26, 2020 Author Share Posted May 26, 2020 Ok thank you. I'll reply back in a few days if I've not heard anything. Do you know where I can find my order number? Link to comment Share on other sites More sharing options...
Ressie Posted January 29, 2021 Share Posted January 29, 2021 Separate email once it actually ships. Link to comment Share on other sites More sharing options...
andreasnielsen Posted February 8, 2022 Share Posted February 8, 2022 You may have receive an email for your order with the tracking id. Link to comment Share on other sites More sharing options...
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