Cannot get Cosmos Elite headset to work at all

[lam0218]

Window system usually will have many potential corrupt or issue when you used it for years. Fresh clean install will bring it all fixed.

[Doozer]

I've been on to Dell support, and it turns out Windows Update on my PC hasn't been working for like 18 months!. So did a major update to the latest release, and that's allowed the new graphics driver to install.  The latest version Dell supports is 442.23. 
I've got work to do this morning but will try the headset again this afternoon.  If still no go, I will risk updating the driver to the latest from Nvidia (445.87).
I am a bit loathe to do a clean Win install as I have so much customized work software on that will take forever to get set up properly again, not to mention almost 1tb of games which will take months to download again with my data cap... but if it comes to that, I'll bite the bullet.

[Fink]

2 hours ago, Doozer said:

I've been on to Dell support, and it turns out Windows Update on my PC hasn't been working for like 18 months!. So did a major update to the latest release, and that's allowed the new graphics driver to install.  The latest version Dell supports is 442.23. 
I've got work to do this morning but will try the headset again this afternoon.  If still no go, I will risk updating the driver to the latest from Nvidia (445.87).
I am a bit loathe to do a clean Win install as I have so much customized work software on that will take forever to get set up properly again, not to mention almost 1tb of games which will take months to download again with my data cap... but if it comes to that, I'll bite the bullet.

Careful of this one if you have a Dell but it looks like they have issued a fix. https://mspoweruser.com/hp-fixes-bsod-issues-via-windows-update/?fbclid=IwAR2QgZYTk9UjBc3keke2OLVCuR_k08JfCfjvAmywkxVWFBJAtk5Vz6NAlhI 

fink.

[Doozer]

Thanks everyone for your help, but the problem seems to be solved. It still came up 'headset not found' when I plugged it in after the graphics driver and win 10 update. But I just tried repeatedly disconnecting the headset power cable, and on about the 5th go the headset came to life.  I guess the jack into the cable converter must be extremely finicky.

[C.T.]

5 minutes ago, Doozer said:

Thanks everyone for your help, but the problem seems to be solved. It still came up 'headset not found' when I plugged it in after the graphics driver and win 10 update. But I just tried repeatedly disconnecting the headset power cable, and on about the 5th go the headset came to life.  I guess the jack into the cable converter must be extremely finicky.

Good to know. Thanks for the update.

[roadrunner38b]

I bought a cosmos elite it does not work. I did a clean install of windows it did not work cosmos still red light dead

[Doozer]

Mine still gives connection troubles each time I go to use it, but unplugging and replugging the headset power jack seems to fix it each time now.

[roadrunner38b]

tried that all I get is 210 compositor disconnected restart to fix never works. Its new never got it to work its a week old a gift cant return it 

 

Trace No: 20200530011402

[Doozer]

Well I thought my problems were (more or less) over, but apparently not. I have now decided the Vive Cosmos Elite is the single biggest piece of tech crap I have owned in the 25+ years I've had computers, and at NZ$1800 a ridiculous, expensive fiasco. I am fully expecting to return it for a full refund.

The last two days I successfully got the headset started after 3-4 attempts (5-10 minutes), unplugging and replugging the headset power cable several times.  I then was able to play Half-life Alyx for an hour or so each time.

Today, I cannot get the headset to start at all. I have spent over an hour unplugging and replugging it to no avail, restarting Steam, restarting my PC etc etc. The headset, controllers and base stations all have the latest firmware. About half the time I start up Steam VR, the Vive Console also starts, and then says "updating headseat". It then puts up a second box also saying "Updating Headset, Please do not disconnect devices or force quit the Vive Console".  This even though Steam VR shows no updates available. After 3-4 minutes, the Vive console says the headset is disconnected and gives a 001 not connected error in red.

The other 50% of the time Vive Console doesn't start at all, just Steam VR, which says everything is connected OK, and the headset is currently tracking.  Sure enough, if I open the VR View window thru the Steam VR menu, it shows on my PC desktop what I should be seeing inside the headset - but the headset itself remains black, with the red light on. If I stop moving the headset around, it goes into standby, but if I then pick it up and move it, the VR View window again shows the correct view.

This is so frigging frustrating.

A clean Windows install isn't really an option, as I have lots of customised work software, plus over 800gb of games which with my monthly data cap would take over a year to download again. And anyway, it shouldn't be necessary. I know the damn thing works, it's obviously a connection problem. HTC needs to own up to the poor quality of their gear.

[C.T.]

@Doozer mind if you submit one issue report and give me the trace number to take a look at it?? Thanks