ViTaLC0D3R Posted December 24, 2016 Share Posted December 24, 2016 I have a error launching the HTC Vive desktop app I get the following error, http://imgur.com/HnWUXfp. I have tried uninstalling Steam and the app and nothing fixes this problem. Link to comment Share on other sites More sharing options...
Rockjaw Posted December 26, 2016 Share Posted December 26, 2016 Hey - this shouldn't be related to Steam, so don't worry about uninstalling it. Looks related to your HTC Account. Did you use the same account to login to the forums, here? Or did you create a new account? Did you try uninstalling the Vive software as well? I assume it's not prompting you to login at all? Link to comment Share on other sites More sharing options...
ViTaLC0D3R Posted December 27, 2016 Author Share Posted December 27, 2016 The problem is I installed the Vive app and it failed to install because I already had Steam installed. So I was told by someother staff memeber that I have to uninstall Steam and then install the Vive software. So I uninstalled Steam and try to reinstall Vive software and it failed to install and I get that message everytime launch the Vive app. Also I can't keep uninstalling Steam to try this because I have close to 4 TBs of games that would get uninstalled if I uninstall Steam so I have to unplug hard drives there has to be a easy solution to this problem. Link to comment Share on other sites More sharing options...
Neutral Posted December 27, 2016 Share Posted December 27, 2016 This happend to me at first but I just uninstalled only the vive software (left steam as it was), rebooted and then redownloaded/reinstalled vive. Now it works but only games through steam...viveport games dont work for me unfortunately. I'm actually considering returning my vive and getting an oculus instead cuz I prefer viveport games/apps rather than steam vr games. :( ...anyways, I hope this helped. Link to comment Share on other sites More sharing options...
ViTaLC0D3R Posted December 28, 2016 Author Share Posted December 28, 2016 What installer did you use from this page http://www.vive.com/us/setup/ ? Link to comment Share on other sites More sharing options...
Neutral Posted December 28, 2016 Share Posted December 28, 2016 , I just did the whole setup over again but I'm guessing it was unecessary - I could've probably just downloaded the vive software and have been good. Link to comment Share on other sites More sharing options...
Rockjaw Posted December 29, 2016 Share Posted December 29, 2016 Hi again - did you see my questions about your HTC account? Did you use the same account to login to the forums, here? Or did you create a new account? That will probably help with troubleshooting. I realize the error message is talking about Vive setup, but it's an account (login) related error. Link to comment Share on other sites More sharing options...
ViTaLC0D3R Posted December 29, 2016 Author Share Posted December 29, 2016 I don't know what you mean login. Where do you login, I haven't logined in anywhere and haven't had the oppertunity to login. Link to comment Share on other sites More sharing options...
Rockjaw Posted December 29, 2016 Share Posted December 29, 2016 Hey . You're using an HTC account to access these forums - you may have created that account via Steam, Facebook or Google login, but it's still an HTC account. That account is also used to login to Viveport/the Vive app. So, what I'm trying to figure out is whether that login is causing the issue you're seeing. Here's what I'd suggest. 1) Select 'sign out' from the menu (top right of the screen, hover over your icon and select 'Sign out'). 2) When signed out, clear your browser cache and cookies completely. (Even though this is not the Vive app, the app uses your browser login, so you need to clear it there.) 3) Relaunch the Vive app, and hopefully it'll prompt you to login. If it doesn't, and you get the same error, let me know. (It may not give you the error, but may ask you to sign in by clicking at the top right of the app.) Hope that helps clarify. Link to comment Share on other sites More sharing options...
ViTaLC0D3R Posted December 29, 2016 Author Share Posted December 29, 2016 So I will have to try that when I get back next weekend not this weekend and I tell you how it goes. Link to comment Share on other sites More sharing options...
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