stvnxu Posted May 15, 2020 Share Posted May 15, 2020 @Xaffekt - Apologies on the issue. I've created a ticket for you to get this resolved. Please check your email used to sign into this forum account. The support team will reach out shortly requesting information to verify your purchase. Once verified, you'll be able to redeem your half life alyx. Again, apologies for this initial issue. Thanks for your patience! @Docnocternal - Thanks for the kind words and feedback ❤️ We are aware of this issue and working towards a solution. Link to comment Share on other sites More sharing options...
Ascendant Posted May 15, 2020 Share Posted May 15, 2020 The same thing happened to me if you could help me resolve this issue Link to comment Share on other sites More sharing options...
JvS68 Posted May 20, 2020 Share Posted May 20, 2020 Dear Vive, Exactly the same problem, I got my 2 months Infinty subscription with my new Vive Pro but am now unable to get Half-Life. Code already redeemed the system says. I contacted your helpdek already twice, took >24 hours to answer with an answer that was totally unhelpful. Can you please contact me as well to get this resolved. Many thanks! Link to comment Share on other sites More sharing options...
stvnxu Posted May 20, 2020 Share Posted May 20, 2020 Hi @JvS68, Apologies on the issue you're experiencing. Could you share with me the ticket number you got when contacting our helpdesk and I'll look into it for further escalation. Please have your order confirmation ready. Thanks, Steve Link to comment Share on other sites More sharing options...
Varnaxes Posted June 2, 2020 Share Posted June 2, 2020 Hello, I have the same problem, can't reedem my code to get Half-Life after reedeming viveport subscription. Can you help me with it too? Link to comment Share on other sites More sharing options...
HackPerception Posted June 2, 2020 Share Posted June 2, 2020 @Varnaxes - PM sent Link to comment Share on other sites More sharing options...
AAGZ_HQ2 Posted July 1, 2020 Share Posted July 1, 2020 Please tell me how too! Link to comment Share on other sites More sharing options...
majid421 Posted July 17, 2020 Share Posted July 17, 2020 I have the same problem, can't redeem my code to get Half-Life after redeeming viveport subscription. Can you help me with it too? Link to comment Share on other sites More sharing options...
Mosuna14 Posted September 4, 2020 Share Posted September 4, 2020 I just bought vive cosmos and it only gave me the redeem offer of 6 months and I cant find how to get half life Link to comment Share on other sites More sharing options...
KristinaBanana Posted September 7, 2020 Share Posted September 7, 2020 On 9/5/2020 at 4:51 AM, Mosuna14 said: I just bought vive cosmos and it only gave me the redeem offer of 6 months and I cant find how to get half life I remember that only Cosmos Elite bundled with Half Life Link to comment Share on other sites More sharing options...
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