Cosmos Tracking Feedback

[Risby]

I got the Cosmos a few days ago and been playing Arizona Sunshine and Beat Saber. Loving the experience without having to have base stations. I pre-ordered the O.G. Vive but sold it due to the resolution (and my PC at the time couldn't SS). I couldn't even read the text in Elite Dangerous and now with the Cosmos it's much clearer and great experience...

Well, back to the tracking. Beat Saber works for 98%, but sometimes loses tracking even though the controllers are on a 90 degree scale from where I'm facing. (Note, I just started with Beat Saber and very novice player that misses a lot just because I'm bad at the game).

One thing that NEVER works in Arizona Sunshine is when using the sniper rifle and needing to have one controller very close to the VR headset (but still in-front), it always loses tracking. Also having one controller in front of the other, the one furthest away from the headset loses tracking.

I think the issue in Arizona Sunshine (and I guess all other games with "2 hand 1 gun"-shooting) is the most important part of the tracking to fix. I even tried taking one hand behind my back with a flashlight in-game and it worked great - so gyro seems to do it's work fine.

Check this video, at 10:30, is what's never working at all with the Cosmos:

https://youtu.be/SJGMZYbDXPg?t=630

Tried with only one hand close to my shoulder and that just made the sniper rifle spin around like crazy.... in all 3 locations in-game where I found the sniper rifle. So it's the right hand of the guy in the video, that is not working with my Cosmos at all. I guess it's a general problem for everyone?

Edited March 9, 2020 by Risby

[stvnxu]

Hi @Risby,

First of all, welcome to the Cosmos family! Glad you're enjoying the resolution (my second fave part about it with flip up function being the first). 

Second (TLDR), we are aware of the tracking rifle experience you described and are working to improve that through software updates!

• Context: To get you up to speed since you're new, we've been actively pushing sw updates since launch to improve the Cosmos experience based on customer feedback and internal testing. A major contributor of that feedback comes from this section of the forum and the number 1 response is tracking such as the rifle handling experience. The community members here are absolutely amazing with their patience and constructive feedback in each of our updates. 

Please feel free to continue sharing your feedback as we read each and every one of them as they are opportunities for us to enhance your Cosmos experience. We push our latest software updates in Beta first, and you have the ability to opt-in and provide feedback if you'd like. 

Let me know if you have any questions.

Thanks,
Steve

[Risby]

Thanks for the information. From what I personally had read on forums was mostly people having issues with not getting the message for needing a well-lit room to disappear. And that hasn't been any issues for me, with the roof lamp turned on in my living room I've never seen any notice while playing.

So, I was afraid this issue with the rifle tracking would get missed and that HTC would focus on helping people without lamps as your priority 😛 

One other thing I love with not needing base stations is that my computer is in a room next to the living room, so while my partner is occupying the TV I can play in a smaller area. And when the living room is free, I slide the computer closer to the door and play in there as it gives me a bigger area. My only gripe is that the cords could be longer - I for one would be a 2-meter extension cable for the headset if it was possible

[stvnxu]

On 3/10/2020 at 6:18 AM, Risby said:

Thanks for the information. From what I personally had read on forums was mostly people having issues with not getting the message for needing a well-lit room to disappear. And that hasn't been any issues for me, with the roof lamp turned on in my living room I've never seen any notice while playing.

So, I was afraid this issue with the rifle tracking would get missed and that HTC would focus on helping people without lamps as your priority 😛 

One other thing I love with not needing base stations is that my computer is in a room next to the living room, so while my partner is occupying the TV I can play in a smaller area. And when the living room is free, I slide the computer closer to the door and play in there as it gives me a bigger area. My only gripe is that the cords could be longer - I for one would be a 2-meter extension cable for the headset if it was possible

Hmm... from our past product catalog, we did offer extension cable for our VIVE headsets, but it was under the Enterprise Edition. This was a popular request from Arcade owners. I'm not sure if there's enough demand to justify doing it for the Cosmos, but I'll keep you posted it if I hear anything on it!