Kerrigor5732 Posted June 28, 2017 Share Posted June 28, 2017 I also have this issue, i was playing just fine no problem. took a break for dinner and suddenly the dashboard wouldnt launch. i cant launch any games and i havent been able to fix it. i unistalled everything from steam vr to the full software 4 times. any one figure anything out yet? even a work around would do at this point. Link to comment Share on other sites More sharing options...
Synthesis Posted June 28, 2017 Share Posted June 28, 2017 Definitely check and make sure anti-virus isn't interfering with it. Where are you downloading the latest version of Viveport software from?Thanks, -John C Link to comment Share on other sites More sharing options...
pierreal Posted July 6, 2017 Share Posted July 6, 2017 Same issue with anti-virus desactivated (that didn't change nothing). Everything works well except Viveport games, games (such as The Blu or Virtual Sports) do not launch ! White screen instead and have to force quit. So : - Games on Steam works perfectly. - Games from Viveport (from a subscription) not launching - White screen, tried everything, Im asking a refund if problem not solved very soon... Because let's say it, Viveport is useless as long as you can't launch games ^^ Link to comment Share on other sites More sharing options...
Synthesis Posted July 6, 2017 Share Posted July 6, 2017 Is it just games from the subscription that don't launch or all titles? What version of viveport do you have installed?Thanks, -John C Link to comment Share on other sites More sharing options...
pierreal Posted July 6, 2017 Share Posted July 6, 2017 This is games from subscription (I only bought a 7,99 subscription) I guess I have the latest update for Viveport : Version 1.0.8889 (r1060) Link to comment Share on other sites More sharing options...
Synthesis Posted July 6, 2017 Share Posted July 6, 2017 Can you install one of the free games and see if that will launch?Thanks, -John C Link to comment Share on other sites More sharing options...
pierreal Posted July 7, 2017 Share Posted July 7, 2017 I just tried "Stars" wich is free and the same : - not launching - white screen Link to comment Share on other sites More sharing options...
pierreal Posted July 7, 2017 Share Posted July 7, 2017 I made a ultimate test : I bought "The Blu" on Steam directly for 9.99 and... It's working fine...launching in 3 seconds. The problem is definitely Viveport :( Link to comment Share on other sites More sharing options...
pierreal Posted July 7, 2017 Share Posted July 7, 2017 So, what should I do ? Cancel subscription and get refund ? Or wait for you to fix this ? Thanks. Link to comment Share on other sites More sharing options...
Synthesis Posted July 7, 2017 Share Posted July 7, 2017 Okay, I'll see what we can do about this. Can you PM me your email (the one that you used to log in) so I can forward the information to engineering? Thank you, -John C Link to comment Share on other sites More sharing options...
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