ScottHerz Posted January 15, 2020 Share Posted January 15, 2020 We had a Vive Pro Eye with some tracking problems go to HTC (for a bit). When it came back, SRanipal_Eye_API.IsViveProEye() returns false! We have several other Vive Pro Eyes and they all work OK on this machine. Did I not get a Pro Eye back? Is something dead on it? Thanks SteamVR-2020-01-15-PM_03_49_35.txt Link to comment Share on other sites More sharing options...
ScottHerz Posted January 16, 2020 Author Share Posted January 16, 2020 The calibration flow fails as well. It gets stuck at the first Adjust Headset phase, like it doesn't know where my eyes are. @Corvus @Daniel_Y @zzy Link to comment Share on other sites More sharing options...
Corvus Posted January 16, 2020 Share Posted January 16, 2020 @ScottHerz Have you tried the troubleshooting steps here: https://forum.vive.com/topic/6482-vive-pro-eye-calibration-initialization-error-troubleshooting/ Link to comment Share on other sites More sharing options...
ScottHerz Posted January 16, 2020 Author Share Posted January 16, 2020 Most of them. (I can't risk changing out SRanipal intalls right now) I have multiple Pro Eyes. The rest work fine on the same PC and this one just doesn't. Back to HTC I guess. @Corvus Link to comment Share on other sites More sharing options...
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