HackPerception Posted February 8, 2021 Share Posted February 8, 2021 @Captn_Cabolfa - A solid or flashing red light on a 2.0 base station usually indicates that there is a mechanical problem within the station. These usually require the device to have to be sent in for repair. Depending on when you purchased the unit from us and the other circumstances of your specific case, a repair or replacement may be fall under warranty Please write down the serial number from the back of that unit and navigate to www.vive.com/support -> contact us -> contact us to request a repair RMA from an agent specific to your region. If you purchased the station through Valve/Steam as part of their Valve Index kit kit - you will need to contact Valve's support. There are no user-side fixes for mechanical failures on base stations. Link to comment Share on other sites More sharing options...
jboss Posted March 13, 2021 Share Posted March 13, 2021 I've seen the posts that a blinking red light is usually a mechanical issue, yet I hope my case is different 😕 as I can not think of any cause for a mechanical failure. The basesation was working fine yesterday morning and was blinking red yesterday afternoon. There was no fall, bump or any impact in the mean time, it has just been on the clamp on my doorway as always. Also, when I plug the basestation in it starts normally, it goes from white to blinking blue to green light and then after about 10 seconds it goes blinking red. I tried connecting the basestation to my laptop and run the firmware recovery tool, but that did not find the basestation. Any thoughts? Is it really broken or is there some way to rescue it (it is almost 2 years old, so I'm afraid not under warranty anymore)? Link to comment Share on other sites More sharing options...
arcaidgamer Posted March 27, 2021 Share Posted March 27, 2021 base stations are having the same issue this just started happening today any fixes for this I've had my system for a while so can I get it fixed without having to pay for it Link to comment Share on other sites More sharing options...
HackPerception Posted March 29, 2021 Share Posted March 29, 2021 @arcaidgamer I'd recommend getting the serial numbers off all of the affected stations and contacting support to see if they fall within the warranty period. The basestations are laser devices which spin at very specific speeds - their tracking accuracy comes at the cost of being a mechanical system with high-speed moving parts. Link to comment Share on other sites More sharing options...
Grizz Posted May 6, 2021 Share Posted May 6, 2021 Yeah Im having the same issue with my basesation. I have had it for around 2 years and it started blinking out of nowhere. Support is down right now can someone submit a ticket for me, thank you in advance. Link to comment Share on other sites More sharing options...
Nonprofitflunky Posted November 30, 2021 Share Posted November 30, 2021 Same issue, fresh out of the box. one of the basestations is blinking red Link to comment Share on other sites More sharing options...
HackPerception Posted December 1, 2021 Share Posted December 1, 2021 @Nonprofitflunky Sounds like a unit damaged in transit to you. Fastest thing to do is collect the serial number off the back of the unit and launch an RMA via https://www.vive.com/us/support/contactus/ Link to comment Share on other sites More sharing options...
Lumi123 Posted February 18, 2022 Share Posted February 18, 2022 I just got mine and one of the base stations is already dead Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now