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Randonlag

Error Code 215 During Setup, But Drivers ARE Updated

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Nope. Still broken.

With the integrated graphics enabled it was initially detecting the vive as a upnp monitor and attempting to mirror/extend the display to the hmd. Enabling direct mode didn't fix this.

Disabling the integrated intel and nvidia chipsets worked in preventing it from being detected as a display, but then it gives me the "update your drivers" error code.

Pretty frustrating.

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Things I've tried:

1) validating that the mini displayport cable works (success)

2) Falling back to my 1080TI (failure)

3) using DDU ūüôĄ to remove and reinstall my AMD drivers (failure)

4) Reinstalling VIVE software via settings->troubleshooting->clear/reset

Clearly there is either a serious product defect OR someone at HTC didn't bother validating the driver compatibility. What's broken is somewhere between the displayport detection and the AMD driver. The USB/Audio/HID devices appear to all get detected appropriately, however the driver is doing a terrible job at working with Windows for device detection/configuration.

Firmware Version: 2.0.0.318/6000

Cam/DP Version: 20190804/1604

RF Version: 3.15.1/3.15.1

AMD VII Driver: 19.12.3

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For clarification you were suggesting I reinstall DirectX? It didn't help. I believe that Steam installs all of that automatically anyways. I did check for Windows update- this is a freshly installed Win10 system. This didn't help unfortunately.

 

@stvnxu

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The driver for the Cosmos is defaulting to C:\Windows\System32\drivers\monitor.sys (Generic PnP Monitor). I don't care about this install, so I manually removed that and am re-running the Radeon driver installer; updated to follow. HTC should probably run an update to their error codes or include a link to a howto guide on changing the driver when the crufty Windows10 default driver gets picked as a default.

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Did get everything working; don't have a clear path to recovery, but I essentially reinstalled everything (AMD drivers and all) and then used steam to reset usb devices. Total time to get setup was probably >10 hours and at least 10 reboots.

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Been busy due to holidays, but finally got it working after a lot of troubleshooting. What finally fixed it for me was flashing my BIOS to the most recent (and beta) version.

I also switched my power supply to a more powerful one, as the one I had just barely matched the minimum requirements for my video card. However, I tried that before updating my BIOS and it still gave me the same error. So, I'm not sure if just the updated BIOS would have also worked with my old power supply.

  • Motherboard: MSI B350 Tomahawk
  • CPU: AMD Ryzen 5 2400G Processor with Radeon RX Vega 11 Graphics
  • Video Card:¬†¬†ZOTAC GAMING GeForce RTX 2070 AMP Extreme 8GB GDDR6 (not a super)
  • Old¬†PSU:¬†Seasonic G Series 550 550W
  • New¬†PSU:¬†Seasonic G Series 650 650W

@stvnxu

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@Randonlag,

Thanks for sharing! Glad you were able to get it working. Did you contact MSI Support to get the latest BIOS version? Or was it something available directly from their site?

Steve

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The BIOS I used were just downloaded from the website's product page of my motherboard. I used the beta drivers from December.

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