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keller

Calibration initializes but fails to complete

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Recently acquired the Vive Pro Eye, and am having issues with calibration.

Calibration starts successfully, but will then stop midway through the process, without either 'calibration failed' or 'calibration success' message - it simply returns to the dashboard. I've updated my drivers and reinstalled SRanipal, but to no avail. 

Calibration does successfully complete perhaps 1 time in 10, but as I'm running experiments and need to regularly recalibrate to new users, this is not ideal.

System is Windows 10 64 bit, processor Intel Xeon 3.8 GHz with 4 cores,  GPU GeForce GTX 1060 3GBs with driver version 432

 

Thanks!

 

@Daniel_Y @zzy

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@keller Have you tried the solutions here: 

Please check out that troubleshooting guide and let us know if you are continuing to experience the issue. Thanks. 

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