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MartynWhitlock

Wrong Product purchased

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Hi

Our purchasing team have mistakenly ordered a Vive Pro Kit, but not the Enterprise version. For information the Enterprise version was only shown at the very bottom of the web page.

Our supplier has refused to take it back as 30 days have expired, even though we have not used.

Is it the case that the Hardware is OK, but we somehow need to get the correct license?

 

Can this please be looked at by someone in support

 

Regards

Martyn

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Hi @MartynWhitlock

 

I've started a ticket on your behalf so our Customer Care agents can check into this for you. Correspondence will go to the email associated with the email address associated with this forum account. 

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