Vive Pro + Wireless adapter: screen goes dark

[halcyonWas]

On 4/7/2020 at 9:01 PM, nolie said:

Turning off controller sleep fixed my issue.  I was using a game controller and not the HTC Vive wands.  The wands were never turned on to begin with but turning off the sleep settings prevented my issue from happening again.  Sincere thanks to you and other posters who reported success also.  I spent a lot of time on this issue before coming across this fix.

This appears to have worked for me! I'm using the Vive Pro Wands and disabled controller sleep, which was set at 5 minutes in Steam. I didn't change the PCIe settings, though previously I'd tried disabling USB power saving in the Windows Device Manager.

[CodeMonkey]

I definitely believe the problem is in the "Turn off controllers after" setting. My screen was going black after 5 minutes (which it was set to) and once I changed it to 30 minutes (and my headset to 5 seconds), it now takes 30 minutes before going black. it seems, however, that there is no longer an option for "never". So... what... now I'm forced to play only 30 minutes at a time and hope my save lines up around that time? Any other way to turn this off? Note, I tried Beta hoping for an update.

EDIT: If you see that there is no "NEVER" option, go into "Choose Startup Overlay Apps" and turn off "Advanced Settings". The "NEVER" option magically appeared! And oddly enough, it stayed there even after I turned Advanced Settings back on. Hopefully that works now! 

Edited August 2, 2020 by CodeMonkey

[VulkanX]

Setting the controllers to never sleep also solved the issue for me.
I did only start having this problem with the wireless adapter not sure how that correlates but the setting for the sleepy controllers has fixed it.

just got my wireless adapter yesterday, was worried till I found this so thanks for that! Wireless is so much nicer.

[AFrackinCylon]

The controller fix did not help me. I have the exact same build as OP, interestingly.

MSI Z370 SLI+

8700k

32GB DDR4 3200 CL16 Ram 

EVGA 1080TI

[Lanicor]

Hi guys, i know its long time ago but i was fighting this HMD going black for weeks until i found something.

It might be the Windows power saving "features". Sadly enough i was even fighting other hardware issues with the same root cause but the solution is the same:

"Disabel Power Management" did it in Steam VR´s "Developer Settings" and my HMD never has gone black anymore.

Inconvinient is the fact that you have to replug your connectors on your Wireless device connected to your headset. But, even if you are ingame your HMD will recover an you do not crash your game.

Bad job of the Steam Developers to hide this option deep in their settings and make your HMD go off even if you are in game....

[TomCgcmfc]

27 minutes ago, Lanicor said:

Hi guys, i know its long time ago but i was fighting this HMD going black for weeks until i found something.

It might be the Windows power saving "features". Sadly enough i was even fighting other hardware issues with the same root cause but the solution is the same:

"Disabel Power Management" did it in Steam VR´s "Developer Settings" and my HMD never has gone black anymore.

Inconvinient is the fact that you have to replug your connectors on your Wireless device connected to your headset. But, even if you are ingame your HMD will recover an you do not crash your game.

Bad job of the Steam Developers to hide this option deep in their settings and make your HMD go off even if you are in game....

I've never needed to use this SteamVR option with my Vive Pro.  I just edit my win10 power settings advanced setting to disable usb power savings and after a pc restart go to device manager and right click on every usb properties and make sure that the power savings box is unchecked.  This seems to work fine forever unless I add something like a new pcie usb card.

[Lanicor]

8 hours ago, TomCgcmfc said:

I've never needed to use this SteamVR option with my Vive Pro.  I just edit my win10 power settings advanced setting to disable usb power savings and after a pc restart go to device manager and right click on every usb properties and make sure that the power savings box is unchecked.  This seems to work fine forever unless I add something like a new pcie usb card.

Thats a good start to change the power saving settings, but i did this long time ago. Still my wireless Vive Pro went into "power safe mode". Microsoft´s inconsistency troubles a lot of devices, for example my external audio interface went to saving mode, while i was composing music. another stupid consequence of Microsoft´s nonsense "feature".

[TomCgcmfc]

3 hours ago, Lanicor said:

Thats a good start to change the power saving settings, but i did this long time ago. Still my wireless Vive Pro went into "power safe mode". Microsoft´s inconsistency troubles a lot of devices, for example my external audio interface went to saving mode, while i was composing music. another stupid consequence of Microsoft´s nonsense "feature".

Try going to your win10 device manager setting and locate your wireless card.  Then make sure to disable power savings on it as well.  Most of all Vive devices troubleshooting is included in the Vive support website.  It may be a good idea to have a look there or contact Vive Support and ask them.  Good luck and cheers.

[Rudie Del Rude]

I've got a i7-9700k with a GTX 1070, and my fix was to disable 2 of my 3 displays during gameplay. Worked like a charm.

[brunopato]

Weird thing that HTC don't know about their own stuff. Some time ago I reached them via chat and after doing some tests and sending them some logs they asked me to send my equipment, as they told me that my equipment had an issue. Question is I'm from Brazil and it would take lots of time to send it and have it back. So I started an investigation and saw that lots of people were having the same issue as me.

I tried everything. Formated my PC, unplugged all USB PCI-e cards, my AVerMedia card - which I'm still not using as I still don't have a mirrorless camera and I'm still using my Logitech Brio - installed fans on the top of vive wireless, switched the WiGig card to every free slot and I still kept having the disconnection issue. I started messing with everything that was possible, even disabling the anti virus and everything you can't even imagine - for months - and nothing worked.

Then I searched for the folder in which the exe to start vive wireless is found. There are some extra exe files over there and I started running every each of them. Then I found a file called PCIeGenConfig.exe. I ran it and it opened a window with an option to enable PCIeGen setting. And then... ta-daaaaah! My disconnection issue was simply gone!!! It seems the WiGig card has some problems regarding the PCI-e gen from some motherboards, and that's what I'm talking about when I told you that it seems HTC doesn't know about their own stuff.

Lots of people struggling to maintain connection with their Vive headsets, and it can be simply resolved by running this exe and enabling this PCIeGen thing. The weirdest thing is that when I searched on Google for this exe file I found only 2 pages mentioning it! That gives me the creeps! It's a simple fix that even HTC doesn't have a clue about! It would be good if you could report my case to them, as they could just give people this instruction instead of asking guys to send them their equipment that's actually in good shape! End of story lol with a happy ending! I hope my experience and resolutions can help more people that are suffering because of the lack of knowledge of a company that doesn't understand their own devices! Regards from Brazil!