Jump to content

How to report issues through the Vive Console


Recommended Posts

Here is how to report an issue step by step, and noted that:

  • Only report one issue per report. This allows us to identify and track each issue uniquely.
  • Please identify the issue, what you were doing, when the issue occurred, what happened as a result, and what you instead expected to happen. 
  • Make sure to turn off the controllers before proceeding with below steps.

1. Go to Vive Console > Click 

1137310266_MicrosoftTeams-image(7).png.161b5f04a067466b8eb9b08a5acd7212.png

 

2. Click Settings

808300254_MicrosoftTeams-image(8).png.0c90d5ea0568ba97fbbdab7bbf496149.png

 

3. Go to Troubleshooting > Report issue > REPORT

1286630545_MicrosoftTeams-image(9).png.c553fea48d439966404ae6b1f3951b0c.png

 

4. Fill in your email address and code version to report an issue.

An example issue report:

301621586_MicrosoftTeams-image(5).png.813549288db3b1a072e376c37005990d.png

5. Record the trace number

image.png.c917fbe787c95ef671f10f5ae496e3c1.png

 

  • Like 1
Link to post
Share on other sites
  • SuperNikoPower changed the title to How to report issues through the Vive Console
  • stvnxu unfeatured this topic
Guest
This topic is now closed to further replies.
×
×
  • Create New...