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How to report issues through the Vive Console


C.T.

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Here is how to report an issue step by step, and noted that:

  • Only report one issue per report. This allows us to identify and track each issue uniquely.
  • Please identify the issue, what you were doing, when the issue occurred, what happened as a result, and what you instead expected to happen. 
  • Make sure to turn off the controllers before proceeding with below steps. (Skip this if you are reporting Cosmos Elite & Vive Pro 2 issues)

1. Go to Vive Console > Click 

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2. Click Settings

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3. Go to Troubleshooting > Report issue > REPORT

1286630545_MicrosoftTeams-image(9).png.c553fea48d439966404ae6b1f3951b0c.png

 

4. Fill in your email address and code version to report an issue.

An example issue report:

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5. Record the trace number

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