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Vive Cosmos - Please check your headset - Not connecting

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@Raber,

Could you verify your issue report Trace No? You should've received a trace no via email after submitting the report. What region/country are you located in?

Steve

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19 hours ago, stvnxu said:

@Raber,

Could you verify your issue report Trace No? You should've received a trace no via email after submitting the report. What region/country are you located in?

Steve

here is the request

your collegues close it without solving the problem!!!

 

 

560534503_RequeteHTCcasquevive.JPG.b07b9f53e1d774e4420b6acb8c33bd2d.JPG

 

@stvnxu

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@Raber

Have you tried the online customer support chat? They're much quicker and responsive there. https://www.vive.com/fr/support/contactus Nonetheless, I will still try to support you here as well 🙂

 

Thanks for sharing your Trace No. Can you share us what your computer / laptop specs are?

Looping in my colleague @C.T. to see what troubleshooting options there are left here since it looks like you've exhausted everything I would've suggested.

Steve

 

 

 

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On 12/20/2019 at 9:02 PM, stvnxu said:

@Raber

Have you tried the online customer support chat? They're much quicker and responsive there. https://www.vive.com/fr/support/contactus Nonetheless, I will still try to support you here as well 🙂

 

Thanks for sharing your Trace No. Can you share us what your computer / laptop specs are?

Looping in my colleague @C.T. to see what troubleshooting options there are left here since it looks like you've exhausted everything I would've suggested.

Steve

yes i already tried , ther are really quicker to respond in , but very very slow to really help

 

i tried the headset with three differents machines 

laptop ASUS ROG 702 VI ==>  I7,+GTX 1080

Computer : I7+GTX 1080 MSI

Computer : I7+GTX 980 ASUS

every time, exacly the same issue -_-

 

 

 

voilà

On 12/20/2019 at 9:02 PM, stvnxu said:

 

 

 

 

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Hi,

I have now lost 6 hours with this very same error.

I Had a blue screen for an unrelated error, while the headset wasn't even connected. Which forced the system to restore to a previous day. On rebooting the headset was no longer detected by SteamVR. 

I tried repairing the viveport install to no avail. Tried uninstalling everything to do with htc & vive to no avail. Did a registry clean of any htc crud to no avail.

I can't even download and install the viveport app, because it fails with the " Download Failed, Please check the network connection and try again". Obviously there is no dam network problems cause i can post here with my frustrations. $1200 and i haven't been able to properly use my headset yet. 

I've rebooted many times, tried various usb 3.1 & 3.0 ports and fully deleted anything to do with Vive from the system.

I can't get past the Download Failed prompt at the beginning of the install process.

As you can see from the attached file, there are NO Tracking drivers installed. How can i source them if the download fails from your servers.

How can I do a full reinstall from scratch with all the initial connection prompts again??

 

Please help..

 

i7 - 2700K 4 cores @ 3.7Ghz

16Gb Ram @ 2333Mhz

RTX2080 Stock clocks

Usb 3.1 Type-A & C

1.5Tb SSD's

useless HTC Vive Cosmos, brand new and unused (so far)

SteamVR-2019-12-27-PM_11_47_31.txt

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@ypbrevar

Is your issue resolved now? I saw your other post the day after in this thread:

"Turns out it was residual data left behind in the. TMP folder that was stopping downloads from occurring. Took over 6 hours to work out. Once I deleted all remnants of htc & vive from this folder, i could finally download viveport & drivers successfully."

 

 

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6hours? And you complain? I've had thus problem for 2 weeks! If I had started cussing this $900 paper weight at 6 hours my head would have exploded by now. 2 weeks and nothing more than an expensuve paper weight. Customer support? Still telling me to open ports on a firewall that I've already stated multiple times does not exist, and making exceptings on security protocols that have already been removed.

After brute forcing through weeks of failed downloading (gets to 627.5mb then restarts at 0mb, or gets to 537.4/627.5 then dropping to 87mb). After uninstalling, deleting temp files, re attempting downloads to absolutely no improvements, finally getting to a setup and now it sits on

 

"Installing VIVE Cosmos Elite Software and Steamvr... More than 60 minutes left"

 

Let it sit there for 2 days it froze once to no response force close, this time it says the same thing, progress bar at 90%, no downloading, some processor activity, and still nothimg actually happening.

 

2 weeks of banging my head against a rock! If this software ever does work, I'm not going to have a head left to wear the headset. And "open ports" "disable security" or "try to reinstall from scratch... AGAIN" suggestions from "customer support" are really starting to piss me off. 

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