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Vive Pro Eye Calibration Initialization Error Troubleshooting

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Hello all - we're putting an increased focus on working 1:1 with affected users as we try to hone in on why Windows appears to be conflicting with the runtimes. If you are affected by this issue, please do the following:

  • Attempt to launch the SR-Runtime and the eye tracking calibration process as you normally would. Be please sure to launch the runtime as an administrator.
  • If the initialization issue occurs, please:
    • Right, click the SR-Runtime icon in the tray and click "pack-log". Save the log somewhere accessible.
    • Generate a SteamVR system report (SteamVR -> Generate System Report -> Save file). Save the log somewhere accessible.
  • PM the log to myself (@VibrantNebula) and I'll forward it to the correct internal teams for further review.

As stated above, it does look like reducing the UAC slider to the minimum level does appear to be a possible workaround on PC's where that's acceptable.


@huiwang @corey_paganucci @andrea @aarelovich1984 @mrk88 @Nermeen @idontwantthis @PheonixLab @alwyuyang @jboss @tamu.bhp

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