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Jakey

How long for vive to repair?

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What is the turn around time for vive to repair an item?

Eg a faulty controller?

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months.  If you encounter my experience my headset was down for 4 months after repeated RMAs

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@Jakey - It's primarily dependent on region as conditions and the queue line will vary at each authorized service provider. I've just verified with our hardware support team that all centers are operating under normal conditions and that no center has an abnormally long repair queue so the turn around time the agent from your region quotes you should be fairly accurate.

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@Jakey

Excluding transit time from/to you for shipping we average ~10 days for actual triage/repair/diagnostics time for the US/Can repairs.  Other regions may vary.

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