Jakey Posted July 25, 2019 Share Posted July 25, 2019 What is the turn around time for vive to repair an item? Eg a faulty controller? Link to comment Share on other sites More sharing options...
Zephroth Posted August 15, 2019 Share Posted August 15, 2019 months. If you encounter my experience my headset was down for 4 months after repeated RMAs Link to comment Share on other sites More sharing options...
HackPerception Posted August 16, 2019 Share Posted August 16, 2019 @Jakey - It's primarily dependent on region as conditions and the queue line will vary at each authorized service provider. I've just verified with our hardware support team that all centers are operating under normal conditions and that no center has an abnormally long repair queue so the turn around time the agent from your region quotes you should be fairly accurate. Link to comment Share on other sites More sharing options...
Jakey Posted August 17, 2019 Author Share Posted August 17, 2019 And what is the typical "turn around time"? Link to comment Share on other sites More sharing options...
jagibson Posted August 17, 2019 Share Posted August 17, 2019 @Jakey Excluding transit time from/to you for shipping we average ~10 days for actual triage/repair/diagnostics time for the US/Can repairs. Other regions may vary. Link to comment Share on other sites More sharing options...
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