Bobo > Granny Posted November 30, 2018 Share Posted November 30, 2018 Hi guys, Today I bought a HTC Vive Pro kit and everything was working fine until I plugged in the power cable of one of my Base Stations 2.0. Once I plugged the power cable into one It hardly made a sound but then once I connected the power cable into the other one It has started to make a very loud constant buzzing noise (just like seen in this video) Can you guys please advise me on what I need to do? Should I return It and get It replaced? If so how do I even go about that? Thank you Link to comment Share on other sites More sharing options...
HackPerception Posted November 30, 2018 Share Posted November 30, 2018 I've PM'ed you with additional info Link to comment Share on other sites More sharing options...
Mild_Lakes Posted June 1, 2019 Share Posted June 1, 2019 Yeah same exact thing happened to me any updates on yours? Link to comment Share on other sites More sharing options...
JRJackson Posted July 12, 2019 Share Posted July 12, 2019 I have the same issue after 2 days. It’s like the vibration from startup only louder and it doesn’t stop. :-( Link to comment Share on other sites More sharing options...
mocaper Posted September 8, 2019 Share Posted September 8, 2019 I have the same horrible noise on just one of my two brand new BaseStations 2.0ç This happened just from the very first time I plugged it in. So I guess Valve is doing a bad job (or none) testing their devices before they leave the production line. now I must spend money to send the noisy device to their "Repair services".... to repair what? I didn´t broke it... Link to comment Share on other sites More sharing options...
HackPerception Posted September 8, 2019 Share Posted September 8, 2019 @mocaper - Alot can happen from when a device leaves a production facility to when it's delivered to you - the devices often shipped thousands of miles, usually by ground transport. If you purchased the units through Vive via the Vive Pro Full Kit - the repair/swap is covered under our warranty. You'd collect the devices serial numbers from the back of the units and navigate to www.vive.com/support -> contact us -> contact us to request a repair RMA from a live chat agent. If you purchased the units directly from Valve, you'd need to go through Valve's warranty process. Link to comment Share on other sites More sharing options...
mocaper Posted September 23, 2019 Share Posted September 23, 2019 I posed my own video about this issue https://youtu.be/jPmOxrsQMfE Support told me i must send them back the device for the repair process. And i had to buy another Base-station before send it to them so I can continue working with at least two Base-stations Link to comment Share on other sites More sharing options...
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