Samizdat Posted November 20, 2018 Share Posted November 20, 2018 After purchasing a dozen games yesterday night during the sale I tried launching viveport to play them and now it doesn't launch, just crashes. * Tried turning of virus protection and the usual fixes. * Uninstalled and re-installed * Vive tab no longer shows up in steamvr overlay. * Immediately after opening it gives a crash report and asks that I submit it. After purchasing a dozen games yesterday night during the sale I tried launching viveport to play them and now it doesn't launch, just crashes. * Tried turning of virus protection and the usual fixes. * Uninstalled and re-installed * Vive tab no longer shows up in steamvr overlay. * Immediately after opening it gives a crash report and asks that I submit it. Here is a pastebin of the error log from the directory it states is causing the error. Have tried everything. Can't access any of my subscription games or the ones I bought on sale. Link to comment Share on other sites More sharing options...
HackPerception Posted November 20, 2018 Share Posted November 20, 2018 , I've started a ticketed support thread with the email address associated with your forum account. Link to comment Share on other sites More sharing options...
HapShrap Posted November 27, 2018 Share Posted November 27, 2018 I have the exact same problem. On first lauch after instal it tries to connect to localhost page that shows in Firefox as not available and then it just crashes each time after that. Link to comment Share on other sites More sharing options...
hmacaroni Posted December 2, 2018 Share Posted December 2, 2018 Hi, uhave the very same issue, I think the last updated killed it. Question for Vive, why is it that when we send the report and include our email, why isn't someone contacting us to make sure it's working? Link to comment Share on other sites More sharing options...
Hirack Posted December 3, 2018 Share Posted December 3, 2018 The debug reporter doesn't open a ticket for you, it feeds info about the crash to a reporting tool so some dude can go "ohh 100 000 new crashes for that error" on mondays. The email is for if you have a particularly interesting error that they need more information to figure out. Also crashing for me. Link to comment Share on other sites More sharing options...
HackPerception Posted December 4, 2018 Share Posted December 4, 2018 , The "report feature" tool within Viveport can actually generate a support ticket - the endpoint of the report is context based but it typically uploads logs to a sever and creates an instance in the ticketing system in parallel. - I've replied to your PM and have instructed the team that handles these reports to inform them that you haven't been able to get our replies. Link to comment Share on other sites More sharing options...
Hirack Posted December 4, 2018 Share Posted December 4, 2018 You can't use the "report tool" within Viveport when it crashes upon startup. Or are you telling me this bugsplat reporter generates tickets? Because then I probably have 150 tickets you guys should have answered a week ago. Link to comment Share on other sites More sharing options...
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