NickAVT Posted May 21, 2019 Share Posted May 21, 2019 I've never tried the previous model. I only see this issue in the new device. Link to comment Share on other sites More sharing options...
NickAVT Posted May 23, 2019 Share Posted May 23, 2019 Any news? Should I return the device? Link to comment Share on other sites More sharing options...
Tony PH Lin Posted May 24, 2019 Share Posted May 24, 2019 Hi , We'd need some further info. help us to clarify your symptom. I'll send you PM soon. Thanks. Link to comment Share on other sites More sharing options...
Tony PH Lin Posted May 24, 2019 Share Posted May 24, 2019 Hi , There are few items we would like to check with you. 1. Did you follow the OOBE(instruction) to adjust the IPD, strap and rear arm? 2. If above steps confirmed, please help to take off the face sponge and check if the distortion issue is getting better. Link to comment Share on other sites More sharing options...
NickAVT Posted May 24, 2019 Share Posted May 24, 2019 @Tony PH Lin Yes, I followed all the steps you mentioned, and I have also tried without the face sponge but there is no improvement with the distortion issues. Please let me know how to proceed further. Link to comment Share on other sites More sharing options...
Tony PH Lin Posted May 27, 2019 Share Posted May 27, 2019 Hi , Thanks for the feedback, and one more question. Which scene do you observe the distortion, in the launcher or in the game? BTW, we have planning the next FOTA around the end of June, and may include the improvement of the distortion issue. Link to comment Share on other sites More sharing options...
NickAVT Posted May 27, 2019 Share Posted May 27, 2019 @Tony PH Lin I observe the distortion in every game and in the launcher. Especially for the farthest elements. Link to comment Share on other sites More sharing options...
Tony PH Lin Posted May 28, 2019 Share Posted May 28, 2019 Hi , Thanks for the reply, and we will continue to improve the issue and plan to have another FOTA around the end of Jun. Will keep you updated. Link to comment Share on other sites More sharing options...
buscado Posted June 3, 2019 Share Posted June 3, 2019 The Suggestions folder is a smart folder in the HTC Sense Home widget that dynamically change contents depending on your usage. You can turn the Suggestions folder off seo if you don't want it to appear in the widget. On the Home screen, swipe right or left until you see the HTC Sense Home widget. Tap , and then tap > Show/hide smart folders. Select or clear Show Suggestions folder. Tap OK. Link to comment Share on other sites More sharing options...
Tony PH Lin Posted June 24, 2019 Share Posted June 24, 2019 Hi , Thanks for your feedback, and we do continously improve the lens distortion symptom. There will be a new system upgrade with improvements before this Friday. Please kindly let us know your advise after you're checking the new update. Thanks. Link to comment Share on other sites More sharing options...
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