Maui_Studios Posted January 17, 2019 Share Posted January 17, 2019 Okay thank you for this insight. I'll follow it up right away Link to comment Share on other sites More sharing options...
chammad Posted January 20, 2019 Share Posted January 20, 2019 precisely! we paid a lot of money for these devices and mine worked for only 1 month before experiencing an issue this same issue. Unfortunately my device has been in the RMA process for 10 weeks and I'm still left waiting! I've been told that my ticket was being elevated and on 2 separate occasions and that a supervisor would be contacting me via email with more information. That was 3 weeks ago. This is all very unprofessional. Link to comment Share on other sites More sharing options...
TectalHarbor994 Posted January 20, 2019 Share Posted January 20, 2019 hey yeah same issue Link to comment Share on other sites More sharing options...
PrivatePancakes Posted February 7, 2019 Share Posted February 7, 2019 I don't want to make a threat about this to get the attention of Vive staff. So i'm doing it here. I had the same issue with my lighthouse where i had the red blinking light. I did what people recommended ( not what Vive staff would do because i can't contact them). I've send this lighthouse for repair to the respected repair company through the store where i bought the Vive Pro Full Kit. It's been nearing 2 months now. The store where i bought this Vive Pro Kit has told me that the sensor is in repair about a month ago, and they haven't heard anything since. They also told me that i could buy a new sensor somewhere else and send the bill to them, so i'm 100 percent sure it's not that store's fault that this happend. But the problem is no store sell the basestation 2.0, so that wasn't the option. I hope a Vive staff will see this and be finally able to help me. Link to comment Share on other sites More sharing options...
HackPerception Posted February 7, 2019 Share Posted February 7, 2019 , Sending you a PM with who to contact. You could have booked an RMA for this station via our Live chat, retailers should not be booking RMAs under an end user warranty/MIR program; it would have been on thing if they swapped out the kit but them acting as a middle man for an RMA is abnormal. Link to comment Share on other sites More sharing options...
Synthesis Posted February 7, 2019 Share Posted February 7, 2019 Just a clarification because this comes up so often:There is only ONE option when you get a red light error on either base station version. You MUST contact Live Chat at www.vive.com/us/support/contactus and request and RMA repair. There is no user fix for this and posting here will only result in staff redirecting you towards Live Chat support at www.vive.com/us/support/contactus. That is the first, last and ONLY path to resolution.Thank you, -John C Link to comment Share on other sites More sharing options...
naughtyosmaximus Posted February 23, 2019 Share Posted February 23, 2019 same here. just had a month and now one red light persist fixing. i have invest 48 hours straight plus setting up everything. these problems arising every time i feel i got it all fixed up are bec0ming a nusince ...please pm me for help Link to comment Share on other sites More sharing options...
MR Cormlan Posted March 8, 2019 Share Posted March 8, 2019 i got that problem, can you help please? Link to comment Share on other sites More sharing options...
Synthesis Posted March 9, 2019 Share Posted March 9, 2019 This question was answered two posts above yours. Please read the whole thread before posting as the resolution or answer has often already been provided.Thank you, -John C Link to comment Share on other sites More sharing options...
Suheime Posted June 3, 2019 Share Posted June 3, 2019 Hi , Im facing the same issue as well. Do you guys have a fix for this? Link to comment Share on other sites More sharing options...
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