flashing grey screen

[Aidarpro]

If you don't understand my text, plaease ask.

 

HMD Serial and date of purchase:

S/N: FA6ANJJ01123 2016/10

 

Grey Screen: does  it flicker or stay solid grey?

The first 20-40 minutes all works fine, and then appear grey flashing when HMD directed to certain side. If I keep watching to “certain side” it will be stay solid grey. If I turn quick my head (HMD) through  “certain side” then it will be flick for a littlebit time.

 

When problem began (more or less):

From the date of purchase (25.05.2017)

 

Your location:

At home. Almaty city, Kazakhstan.

 

OS Version:

Windows 10 pro

Version 1703 Buit 15063.332

 

Computer Make/Model or Motherboard if homebuilt:

 Motherboard: Gigabyte GA-Z87X-UD3H

CPU: QuadCore Intel Core i7-4770K, 3900 MHz (39 x 100)

  

RAM:

16 Gb

 

Networking or other cards plugged in to motherboard:

Intel® Ethernet Connection I217-V

 

Graphics Card:

NVIDIA GeForce GTX 1080 (driver nVIDIA ForceWare 382.53)

 

General Computing Environment and Set up:

One monitor by DVI, usb mouse, usb keyboard, usb headphone

 

Steam Version:

public release (I used BETA version for try to solve issue)

 

VR Home Beta enabled/disabled:

disabled

 

Viveport installed/not installed:

Not installed

 

Oculus or revive or other VR environment installed:

Now Oculus and revive was installed, but I tested without Oculus or revive – doesn’t help.

 

Photo of the room:

views from both lighthouses:

*Objects marked in blue on the pictures were covered while using the Vive

 

 

[JustJabba]

Hey Jack, 

 

Now that you say that, I think there was a download. My partner did say that he saw some update when he played it on, I believe, Monday. This is when the Vive started working fine. 

 

I checked the news on the SteamVR app and there wasn't anything released so if there was an update it wasn't documented. 

 

It does coincide with my belief that it comes down to firmware and software. I checked the post on the last community announcement and have seen a few people complaining about tracking and shakiness. 

 

I understand the aggravation about software. So many different variables that you can't test for. Unfortunately, this testing does come down to the users and it is up to us to try and diagnose as much as we can. But, this is what I love about adopting new technology. 

[Aidarpro]

Why my message was deleted?

[alubaking]

If you upgrade your firmware for your lighhouses, would that solve your problem? 

[alubaking]

 Use your android phone(if you have one) and take a photo of your lighthouse. 

Check if you have 17 lights. 

 

http://imgur.com/a/TCk0I

 

 

[Vildan]

How many lights were before upgrading?

[alubaking]

Shall be 17. You can see the photo in the link I provided.

[alubaking]

FYI. Base station firmware update link created by Valve.

 

https://developer.valvesoftware.com/wiki/SteamVR/HowTo_Update_Firmware

 

 

[Aidarpro]

If you don't understand my text, plaease ask! So,

 

HMD Serial and date of purchase:

S/N: FA6ANJJ01123 2016/10

 

Grey Screen: does  it flicker or stay solid grey?

The first 20-40 minutes all works fine, and then grey screen appear when HMD directed to certain side. If I keep watching to “certain side” it will be stay solid grey. If I turn quick my head (HMD) through “certain side” then it will be flick for a littlebit time.
Temperature of room ~35 C
Temperature of surface of HMD (near camera) ~40 C when it plugged more then hour to AC.

 

When problem began (more or less):

From the date of purchase (25.05.2017)

 

Your location:

At home. Almaty city, Kazakhstan.

 

OS Version:

Windows 10 pro

Version 1703 Buit 15063.332

 

Computer Make/Model or Motherboard if homebuilt:

 Motherboard: Gigabyte GA-Z87X-UD3H

CPU: QuadCore Intel Core i7-4770K, 3900 MHz (39 x 100)

  

RAM:

16 Gb

 

Networking or other cards plugged in to motherboard:

Intel® Ethernet Connection I217-V

 

Graphics Card:

NVIDIA GeForce GTX 1080 (driver nVIDIA ForceWare 382.53)

 

General Computing Environment and Set up:

One monitor by DVI, usb mouse, usb keyboard, usb headphone

 

Steam Version:

public release (I used BETA version for try to solve issue)

 

VR Home Beta enabled/disabled:

disabled

 

Viveport installed/not installed:

Not installed

 

Oculus or revive or other VR environment installed:

Now Oculus and revive was installed, but I tested without Oculus or revive – doesn’t help.

 

Photo of the room your vive is in:

views from both lighthouses:

*Objects marked in blue on the pictures were covered while using the Vive

https://cs540107.userapi.com/c638718/v638718273/4e2c6/AMNtMri1Z4Q.jpg

https://cs540107.userapi.com/c638718/v638718273/4e2cf/qPRFEsAtCuQ.jpg

video demo: 

If you have any question - plaeas, welcome.

[MartinMarty]

---

wrote:

 Use your android phone(if you have one) and take a photo of your lighthouse. 

Check if you have 17 lights. 

 

http://imgur.com/a/TCk0I

 

 

---

Thank you for the suggestion. I have done so recently and one of the Vive guys checked it out for me. All was good as far as that goes.