Vive store currency is wrong

[Andrewmods96]

I live in the us and I use usd but when I go on the store it as AED and can't find away to change it

[jagibson]

Hello 

 

Can you send me a screenshot of what you are seeing in a private message?

 

Thank you!

 

John

[jagibson]

Thank you for the screenshot  . In the VIveport software  if you click your username in the top right corner and view your subscription profile what does it say list for country there (see my example below)?

[Andrewmods96]

[jagibson]

Thank you 

 

Can you try clearning your cache and browser cookies on your browser.  Exit your browser/relaunch and sign in to Vivport.com and view your account settings there.  Let me know if it refreshes the location.

 

Thanks,

 

John

[Andrewmods96]

i tried and still says the same and btw it's on both the app and on the site

[jagibson]

Thanks 

 

Let me look at a few more things.  Just a few more questions: 

- Where in the US are you located in?

- Who is your internet provider?

- Are you running any anti-virus utilities?

 

Thanks!

John

[Andrewmods96]

I live in NY

I have spectrum internet

And I have avg running

[jagibson]

 . still looking into this.

Thank you.

[jagibson]

Can you try logging out of both the vive software on the desktop and the viveport website? Reboot your machine afterwards and then log in first to the Vive Software.  Then log in to viveport.com and view your account there.  Let me know if they both report the same thing.

 

Do you use a vpn on that machine?

 

Thanks and sorry for the 20 questions.