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Found 3 results

  1. Hello Everyone, I recently got the Vive Pro eye and downloaded all that is required including VIVE_SRanipalInstaller_1.3.2.0 - However, this does not seem to be working. Every time I run the installer, it gives me the following error "Error 1001 An exception occured in the OnAfterInstall event handler of system. ServiceProcess ServiceInstaller --> Cannot start service SRanipalService on computer '' --> The system cannot find the file specified Any help would be appreciated, I am trying to collect data for my dissertation and I hope to get this runnning asap Thanks, Karan.
  2. Hello Vivers, I have a very basic, but really frustrating problem: I bought a ViveProEye and started to prepare the setup by executing the steps which are depicted on the nice chart which was delivered with the package. First step is to townload the "ViveProSetup.exe" file from vive.com. So I did. Then, I ran the installation. However, the installation process needed to be paused since I unexpectedly did not have the time anymore to continue the setup (it stopped when the computer scanned for the vive devices, headset etc.). Thus, I put my laptop (see system and graphics specs in the pics attached) into "hibernation" mode and intended to re-start the installation setup the next day. However, when I tried it the next day, I couldn't run the installer anymore: first, a pop-up window appeared with the message "Severe installation issue present" or something - which does not appear anymore - yet now always the installer crashes when I launch it! There is now no error message, nothing, just the blue installer (see screenshot) screen for 3-5 seconds which disappears without any notice on why the process stopped. I appreciate a lot your support, since I cannot find ANYTHING on the web about this problem which causes a lot of discomfort and disappointment with the product. Thanks a lot in advance! Dalibor
  3. Hello, I am trying to install the Vive Pro Setup software but I have a problem when I reach the step where I have to sign in. The problem is that this step redirect me to a website that does not exists so I can't sign in and I can't continue. website where I am redirected
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