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  1. I bought Vive Cosmos, and according to manual, I download vive setup application. But this application was crushed again and again. It displayed "preparing...", then always crushed. Does anyone know how to resolve this problem? Here is my report. Application : ViveSoftwareInstall.exe, Version: 1.0.119.3, Time stamp: 0x5e215d25 Module : ViveSoftwareInstall.exe、Version: 1.0.119.3, Time stamp: 0x5e215d25 Exception code: 0xc0000005 Offset: 0x0005de1a Process ID: 0x4694 Application start time: 0x01d61aaa977129a6 Application path: C:\Users\YUUABS~1\AppData\Local\Temp\ViveSoftwareInstall.1.0.119.3\ViveSoftwareInstall.exe Module path: C:\Users\YUUABS~1\AppData\Local\Temp\ViveSoftwareInstall.1.0.119.3\ViveSoftwareInstall.exe Report ID: 66454017-9a12-4849-b532-25316ce09dca ↑this is report I translated... and launcher log is # Log begin at 2020-04-25 12:49:05.271 [2020-04-25 12:49:05.271 +9 0x494C INFO LOG] Launch font installer for install. [2020-04-25 12:49:05.271 +9 0x494C INFO LOG] Fail to find FontInstaller.exe at C:\Users\YUUABS~1\AppData\Local\Temp\7zSC294E679\ViveOfficialLauncher [2020-04-25 12:49:05.271 +9 0x494C INFO LOG] Select language : ja_JP [2020-04-25 12:49:05.273 +9 0x494C INFO LOG] [Gdi+UI]Load fonts from : C:\Users\YUUABS~1\AppData\Local\Temp\7zSC294E679\ViveOfficialLauncher\Font\Fonts.json [2020-04-25 12:49:05.274 +9 0x494C INFO LOG] [Gdi+UI]Parsed fonts config : C:\Users\YUUABS~1\AppData\Local\Temp\7zSC294E679\ViveOfficialLauncher\Font\Fonts.json [2020-04-25 12:49:05.298 +9 0x494C INFO LOG] [Gdi+UI]Load fonts from : C:\Users\YUUABS~1\AppData\Local\Temp\7zSC294E679\ViveOfficialLauncher\Font\Fonts.json ... [2020-04-25 12:49:05.888 +9 0x4970 INFO LOG] SWInstaller version on host : 1.0.119.3 [2020-04-25 12:49:06.032 +9 0x4970 INFO LOG] Get CND : http://vr-hwdl.vive.com [2020-04-25 12:49:06.032 +9 0x4970 INFO LOG] Get CND : https://vr-hwdl.v1v3.cc [2020-04-25 12:49:06.032 +9 0x4970 INFO LOG] Downloading ... [2020-04-25 12:49:06.032 +9 0x4970 INFO LOG] New meta file exist, skip download and extraction : C:\Users\YUUABS~1\AppData\Local\Temp\ViveLauncher\com.htc.windows.oobe.software_install.1579247447376\assets\meta.txt [2020-04-25 12:49:06.032 +9 0x4970 INFO LOG] Update package com.htc.windows.oobe.software_install [2020-04-25 12:49:06.041 +9 0x4970 INFO LOG] Meta File Parsing Done [2020-04-25 12:49:06.528 +9 0x4970 INFO LOG] Copy Files Done [2020-04-25 12:49:06.528 +9 0x4970 INFO LOG] [MakeRegistry]write REG_SZ to reg: AppPath : C:\Users\YUUABS~1\AppData\Local\Temp\ViveSoftwareInstall.1.0.119.3 [2020-04-25 12:49:06.528 +9 0x4970 INFO LOG] [MakeRegistry] RegSetValueEx success [2020-04-25 12:49:06.528 +9 0x4970 INFO LOG] [MakeRegistry]write REG_SZ to reg: Version : 1.0.119.3 [2020-04-25 12:49:06.528 +9 0x4970 INFO LOG] [MakeRegistry] RegSetValueEx success [2020-04-25 12:49:06.528 +9 0x4970 INFO LOG] [MakeRegistry]write REG_SZ to reg: AppPath : C:\Users\YUUABS~1\AppData\Local\Temp\ViveSoftwareInstall.1.0.119.3 [2020-04-25 12:49:06.528 +9 0x4970 INFO LOG] [MakeRegistry] RegSetValueEx success [2020-04-25 12:49:06.528 +9 0x4970 INFO LOG] [MakeRegistry]write REG_SZ to reg: Version : 1.0.119.3 [2020-04-25 12:49:06.528 +9 0x4970 INFO LOG] [MakeRegistry] RegSetValueEx success [2020-04-25 12:49:06.528 +9 0x4970 INFO LOG] End Package : com.htc.windows.oobe.software_install [2020-04-25 12:49:06.528 +9 0x4970 INFO LOG] Finding downloaded installer ... [2020-04-25 12:49:06.528 +9 0x4970 INFO LOG] SWInstaller Found : C:\Users\YUUABS~1\AppData\Local\Temp\ViveSoftwareInstall.1.0.119.3\ViveSoftwareInstall.exe [2020-04-25 12:49:06.528 +9 0x4970 INFO LOG] Begin IPC ... [2020-04-25 12:49:06.528 +9 0x4970 INFO LOG] Launching installer ... [2020-04-25 12:49:06.528 +9 0x4970 INFO LOG] CreateProcess : C:\Users\YUUABS~1\AppData\Local\Temp\ViveSoftwareInstall.1.0.119.3\ViveSoftwareInstall.exe [2020-04-25 12:49:06.528 +9 0x4970 INFO LOG] Param : DONE:\\.\pipe\MGEINSTALLERLAUNCHER_18760 [2020-04-25 12:49:06.528 +9 0x4970 INFO LOG] Dir : C:\Users\YUUABS~1\AppData\Local\Temp [2020-04-25 12:49:06.528 +9 0x4970 INFO LOG] [2020-04-25 12:49:06.586 +9 0x4970 INFO LOG] CreateProcess OK [2020-04-25 12:49:11.920 +9 0x4970 INFO LOG] Terminate by Installer terminated. [2020-04-25 12:49:11.926 +9 0x494C INFO LOG] Launch font installer for uninstall. [2020-04-25 12:49:11.926 +9 0x494C INFO LOG] Fail to find FontInstaller.exe at C:\Users\YUUABS~1\AppData\Local\Temp\7zSC294E679\ViveOfficialLauncher [2020-04-25 12:49:11.926 +9 0x494C INFO LOG] Terminated. Windows10, RTX2060, so it is not problem due to computer spec. Thanks
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