SuperNikoPower

Hey , I'm working to get this handled for you. The next message you receive will be via PM from me just in case this requires sensitive information being exchanged.

Hi , I can help clear this up for you. Basically, orders that come late in the week, Thursday or Friday, will usually update on Monday or Tuesday. There are a couple reasons for this. Firrst, the order comes in and gets set for processing. Once it is received it will be set to be packed and gets set to be fulfilled. That is why your order says "pending fulfillment". Especially since your order is a bit larger than the normal single kit order. Also, our order processing is from Monday - Friday. So don't worry, your order is being prepared and you should get an update soon in the way of a shipment notice. If you don't see any update but tomorrow (Tuesday) evening, please reach out to me and we will dig deeper into this.

Hi and , Can you both do me a favor and send an email to customerservice@viveport.com? Our Customer Care team can look into this for you. Please be as descriptive as you possibly can be and make sure you include the email address you have associated with your Viveport account. Thanks! SNP

Alright guys, Thank you for your sprited debate on the subject at hand. If you choose to continue, make sure it stays friendly. Keep the jabs on the ice. :) Thanks, SNP

Hi , The reason we take these conversations to PM is because sensitive information is usually given that we don't want to have in public out of respect for the community member's privacy and security. Also, sometimes it is as simple as not using an updated client to something within the account. The answer may not be the same. If you are having an issue logging in, please send me a PM so we can look into it for you. If you would rather go directly to support you can do that as well by sending an email to customerservice@viveport.com. Thanks

I've removed your duplicate message.

Hi , For Fault 03, you'll need to set up an RMA as there isn't a user side fix for this. I'll be sending you a PM shortly. Keep an eye out.

Hi , We will be reaching out to you today with more information. Be on the lookout for a PM.

It isn't recommended to use work arounds for Laptop/Wireless Adapter. We can't say for sure if it will work and wouldn't want you to risk spending the money on something that might not work.

I just finished up my PM to you, check it out. Sorry about the email mix up there.

Hey , Please see the edit on my last message.

Hi , ***Edit*** Actually. I'm going to reach out to through PM here in just a moment. Be on the lookout. Thanks, SuperNikoPower

Hi , If you have tried the solutions mentioned in the above post, please check your PM box. I'll be messaging you shortly.

If we shared information right now, the next thing we would hear is...

Don't worry, more information is coming sooooooooooon!

, You can run 2 setups in the same room but on different PCs. When you do, make sure to have plenty of room so the users aren't running into each other. Safety First!

Hi , Have you received your confirmation email? It should have come through pretty quick after placing your order. If not, let me know and I'll shoot you a PM. Thanks!

Quick note , We didn't delete your post. It looked like a link or two in your posts tripped the spam filter. Unless something is breaking forum rules or includes personal information for a member, we won't usually delete posts.

Hey everyone, If you are having an issue with ID verification, please send an email to store@viveport.com so we can look into it. Thank you!

Hi everyone, So we can futher help you, if you are having an issue with ID verification and aren't already talking to our Customer Care team, please send an email to store@viveport.com so we can check this issue out. Thank you.

Hey everyone! We are going to go ahead and close this thread now that we have made an official announcement that can be found here. Please continue all conversation there.

We have seen and are actively looking into multiple reports of Ryzen incompatibility with Vive Wireless Adapter. Our current data shows this is occurring with a subset of Ryzen-based PCs. Our investigation will take time as we are working with multiple component manufacturers to identify the root cause. We will update the community as we learn more. In the near term, we are updating our specifications to show that certain Ryzen PCs have a compatibility issue. In addition, starting, 11/19, our customer service agents will honor Ryzen-related returns from our retail partners and vive.com outside of typical return windows. Please see instructions below. Thank you for your patience as we continue to investigate the issue. Customer Return Process For refund eligibility and processing please get in touch with our Customer Support team by emailing vive_care@vive.com. You will get a response with instructions and next steps within one business day. To ensure proper processing we will request the following: Proof of Purchase (your vive.com order number or your retailer invoice) Validation of AMD equipment (our CSR reps will walk you through the steps for these requirements) Once the validation step is complete we will provide you with a shipping label with instructions to return your wireless adapter. Once the unit is confirmed received we will process the refund and notify customers of the completed process.

While you are free to comment on the topic at hand, posting memes with profanity included isn't permitted on the forums. We want you to feel free to express yourself whether it is positive, negative, or contructive. If you do have concerns and feel that it might get heated or needs to be heard directly, please feel free to message me. We can chat about it. If you are offering feedback or a concern over a hardward or software issue, please express it in a way that can be productive and constructive. And yes, we are keeping an eye on this thread as well as the feedback for it. We will most definitely update you all when information comes across our desk.

I've sent you a DM.

Hey everyone, Remember, when it comes to battery packs, our warranty only covers the HTC official battery. If for some reason your 3rd party battery damages your wireless adapter or HMD, it won't be covered for repair or replacement. If you are in need of a second battery, you can purchase one here in our store. Thanks.