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Everything posted by SuperNikoPower

  1. I just finished up my PM to you, check it out. Sorry about the email mix up there.
  2. Hi , ***Edit*** Actually. I'm going to reach out to through PM here in just a moment. Be on the lookout. Thanks, SuperNikoPower
  3. Hi , If you have tried the solutions mentioned in the above post, please check your PM box. I'll be messaging you shortly.
  4. Hi , Your best bet is to keep checking back in the store. We don't currently have information here on the Community Side of things when they go available. They do go in and out of stock but end up replenished at a decent rate.
  5. Hi , The only way to get this checked into is through an RMA. You'll want to contact our support team at www.vive.com/us/support/contactus and explain your situation there. Please keep in mind, there is no user fix for this and it must be done via RMA.
  6. Vive Hardware Questions: This FAQ will be updated with more questions as time goes on. What is the recommended space for the play area? Movement within a diagonal area of up to 5 m (16 ft 4 in) is supported. For example, a 3.5 m x 3.5 m (around 11 ft 5 in x 11 ft 5 in) space. For room-scale setup, a minimum play area of 2 m x 1.5 m (6 ft 6 in x 5 ft) is required. There's no minimum for seated and standing experiences. What does the status light on the base stations mean? The status light shows: Green when the base station is in normal mode Blue when the base station is waiting to stabilize. If it remains in this state, check if it is mounted securely or on a surface that's not prone to vibration. Dim green when the base station is on standby Purple when the base stations are trying to sync Blinking purple when syncing is blocked. If you're connecting the base stations wirelessly, you may need to use the sync cable. Do I need to use the sync cable? In general, you don't need to connect your base stations to each other with the sync cable. However, if you have a hanging object from the ceiling that is above the play area or if your base stations need to be positioned low such that your head or hands block the bases from seeing one another, this may affect the syncing of the base stations. You'll need to attach the sync cable. Attach the sync cable to both base stations and make sure to route the cable outside of your play area. Press the Channel buttons on the back of the base stations so that one base station is set to channel "‍A"‍ and the other is set to channel "‍b"‍. Can I use Vive with a Mac? Currently, Vive is only compatible with PCs. If you want to purchase PCs that have been tested to ensure optimized performance with Vive, please check http://www.htcvive.com/us/product-optimized/. Will VR apps for seated/standing-only experiences work with room-scale setup? Even if you have a room-scale setup, you can still use VR apps that are designed for seated or standing-only experiences. Just make sure that your headset and controllers are tracked within the play area.To set or reset the seated position while in VR, do the following: Press the System button to bring up the System Dashboard. Select> General. Select Reset seated position, and then follow the prompts to complete the process.
  7. Vive FAQ – Vive Shipping Information How do I check my order and shipping status? Once your order has been successfully placed, you'll receive an email that includes the month in which your shipment is scheduled to arrive. You'll receive another email when your device is being prepared for shipment. When your order has shipped, you'll get another email from our shipping partner to notify you of the tracking information. To track your order, go here. Can I change my shipping information? We are unable to change your shipping information if your order has already shipped or is in transit. If you can’t be at your chosen delivery address at the time stated on your shipping notification, please contact the courier for possible alternative delivery arrangements. If your order hasn't shipped yet, you need to cancel your order first so you can change your details, such as your shipping address. To view your order details or cancel your order, go here.
  8. Vive FAQ – System Requirements To use Vive, Vive Pro, or Vive Wireless Adapter, your computer must meet the following recommended minimum system requirements. Vive – GPU: NVIDIA® GeForce® GTX 1060, AMD Radeon™ R9 480 equivalent or better CPU: Intel® Core™ i5-4590/AMD FX™ 8350 equivalent or better RAM: 4 GB or more Video output: HDMI 1.4, DisplayPort 1.2 or newer USB port: 1x USB 2.0 or better port Operating system: Windows® 7 SP1, Windows® 8.1 or later, Windows® 10 To find out if your computer is ready for VR, test your PC. Vive Pro – Processor: Intel® Core™ i5-4590 or AMD FX™ 8350, equivalent or better. Graphics: NVIDIA® GeForce® GTX 970 or AMD Radeon ™ R9 290, equivalent or better. View the complete list > Memory: 4 GB RAM or more Video out: DisplayPort 1.2 or newer USB ports: 1x USB 3.0 or newer port Operating system: Windows® 7, Windows® 8.1 or later, Windows® 10 Upgrade to Windows® 10 for the best results with the dual front facing cameras *Driver is required to download and install before using VIVE Pro under Windows® 7. Recommended graphics for the best experience is NVIDIA® GeForce® GTX 1070/Quadro P5000 or above, or AMD Radeon™ Vega 56 or above. Vive Wireless Adapter – Computer Type: Desktop computer with available PCIe Slot Processor: Intel® Core i5-4590/AMD FX™ 8350 equivalent or better GPU: NVIDIA® GeForce® GTX 1060, AMD Radeon™ RX 480 equivalent or better Memory: 4 GB RAM or more Operating system: For VIVE Pro: 64-bit Windows® 10 or Windows® 7 SP1 For VIVE: 64-bit Windows® 10 or Windows® 7 SP1 How can I check if my PC meets the minimum system requirements? To find out if your computer is ready for VR, download and run the SteamVR Performance Test. Disclaimer: Recently, compatibility issues have arisen when using AMD AM4/TR4 socket base motherboards with the VIVE Wireless Adapter. We are working closely with our partners to resolve this issue as soon as possible. If you have an AMD AM4/TR4 socket base motherboard, we recommend waiting on VIVE Wireless Adapter purchase until the compatibility issue is solved. Please keep an eye on the VIVE website product page for further updates. I don't have a spare HDMI port. What can I do to connect Vive with my PC? If your computer doesn't have a spare HDMI port or doesn't support HDMI, you can use a Mini DisplayPort™ cable to connect your Vive to your PC. This cable is not provided.
  9. I wish I could share magical things with you right now. Unfortunately, that is impossible at the current time.
  10. Good to know you found a potential solution. Be sure to let us know how it works out.
  11. Hey , I'm sending you a PM here in just a couple minutes. Check it out and get back to me.
  12. , if you are having more of a group session with your Vive, maybe VR Covers are good for you to have handy so you can avoid the concern you mentioned. I know disposable ones aren't ideal, but for this situation, it might be a good idea. This way you can discard them afterwards and not have to worry about the experience being hampered by the old sweat share.
  13. If we shared information right now, the next thing we would hear is...
  14. , We can't release any information now but....
  15. Hi , I'll be sending you a PM shortly. Be on the look out.
  16. Adding on to what said, If sweat is your main issue, you can get a second set from the www.vive.com store and switch them out. Since it's so easy, I tend to switch them out every 30 minutes or so during an intense Beat Saber session. This way, I'm keeping the fit that I like and making it so they have time to dry out. It works out since you should be taking a break from VR every so often as it is. STAY HYDRATED! If you decide to go the VR Cover route, that's fine too. I personally use the ones that come with the Vive, but a friend of mine prefers the feel of the VR Cover one. You'll still want to stop every bit and wipe it off just in case as well.
  17. Awesome! Glad your code is up and ready for you. Enjoy this awesome game!
  18. Since this topic has already been created with your other post, I am going to go ahead and close this one down.
  19. Great to hear it is working again. If you have any further questions or issues arise, please let us know. :)
  20. Hey , Hi, before we dig super deep and to make sure, as long as you redeemed your code, it should be on your viveport.com/myredeem page. As we injected them into accounts yesterday. If your Fallout VR code isn't listed there, please let me know and we will continue this via PM. Thanks
  21. This is a great question. I'm personally a fan of the movie Tron. I've always wanted to explore the Grid in a cool way other than playing with identity discs. Of course in VR. 2D gaming doesn't do it justice.
  22. , You won't need to enter a second code into your account. Once you enter your code, you will know that you have done so correctly as it will ask you to confirm the use of the code and then your Viveport subscription will start. Your code will release and you can check on that by going to www.viveport.com/myredeem.
  23. We completely understand where you are coming from on this. We appreciate you taking the time to comment. As mentioned above, there are quite a few factors that go into assigning the game code to an account. When it drops into your account, be ready for an awesome experience. Wandering the Wasteland is awesome and seeing how all of the weapons work upclose is a real treat. As for Beat Saber, such an awesome game. I've downloaded WAY too many customer songs. Pretty sure my arms are ready to fall off when my sessions are over.
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