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  1. unrelated to what i quoted you on i need your help as your are an admin and im having a bad time with support and the support higher team. please let me know if you can help it would be GREATLY appreciated
  2. i have a similar problem i recived a broken dirty headset as a replacement and it has way more out pixels and one screen darker than the other and the headstrap was broken upon arrival they tried to claim it was bc of shipping i told them thats bullshit bc the box was undamaged im thinking of seeking legal action since they send me a device that is not a working comparable product and i was under the understanding MY headset would be repaired and returned as one rep said it was.
  3. these are photos of the headset they claim is a replacment mine was in immaculate shape it had only 20 hours of play time on it and when not in use was in its original box this headset looks like it lived outside in the garage....
  4. i dont know where to post this and quite frankly i dont care im pissed i sent my headset in for rma warranty work and i get a broken DIRTY POS back with MORE out pixels and one screen darker than the other on top of that the strap was broken and the support tried to play it off as happening during shipping which is bullshit now i have an even worse headset with the wrong serial number on it this is unacceptable i have multiple communication one stating MY headset was repaited and being returned when it was NOT mine now the support higher team is trying to pass it off as "we reserve the right to send a replacement" well then send a brand new one not a used damaged one thats in worse shape and more unplayable than the original, in my opinion this seems shady.
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