Sorry to post again here... Support is not a way to go, it takes two days to get an answer and it's not helping at all. That's a shame, by buying a Focus 3 VIVE promises a professional support and service included in the price... The result doesn't match the expectation yet.
Quick question : do you get any feedback from the support ?
I reported 4 issues 5 days ago through the support channels :
3 over the VBS Streaming support --> Didn't get any answer yet from there
1 over the Focus 3 reporting --> Support is very slow and leads only to obvious solutions ("Wifi not working any more ? Buy a USB cable"😳). It's also not very easy to write a proper description of the issue in the headset (keyboard with controller...).
I'm willing to take time to make some tests or provide you some better feedback if you need. you can get my email from your support system (Ticket: 50325640)
At the end it's only required to identify where the lag is happening, following the trail :
VBS Application --> Focus 3 System --> Focus 3 Wifi Firmware --> Wifi Router --> PC Ethernet controller --> VBS Server --> Steam VR
From my tests for the moment I get :
Steam VR = OK / VBS Server = should be OK as it worked before / PC Ethernet controller = OK / Wifi Router = OK
Focus 3 Wifi Firmware = Maybe the issue, as it started with a firmware update. The VBS server shows that the connection jumps very fast from excellent to very poor, showing some errors sometimes. Nevertheless I'm not completely sure the issue is there as sometimes the connection is shown as "excellent" but the streaming has terrible lag. And sometimes the connection is shown as "very poor" but the lag and glitches are not much worse.
Focus 3 System = Can be also the issue, as new stability errors appeared with the latest firmware (black screen, strange restarts without reason, infinite loading loop). The connection problem can be linked with these issues as well
VBS Application = could also be the issue as the VBS application usually gets an update the same day or the day after the firmware update. The VBS client on the Focus 3 is generally pretty buggy: 20% of the time it crashes before accessing the selection of the server, while loading Steam VR the application gets stuck in an infinite loop, or sometimes the Focus 3 only shows a black screen or a loading loop, but Steam VR gets all sensor and controller information (you can do things, but you don't see anything).
Personally I tend to believe that the VBS client maybe overloads the Focus 3 leading to the lags. Is it unstable because of an overall system instability or just the App, I don't know. I've ordered the USB cable to compare, it will give more information about the issue. If it lags with the cable, it's somewhere at the application level. If it doesn't lag, then it's a Wifi problem. If I don't get soon acceptable results I will need to send back the headset as it's for me like defect now.
Anyway it's a real shame. the VIVE products are generally very reliable. I has been a lot of fun using it in July, it was really a good product. Now it's been a month where I don't have fun anymore. 😞
Any idea how to get back to the original situation is welcome.