Here we are, 9 month later. The headset was not used until Christmas, when I started a support chat and opened a ticket (using my corporate account). The headset has now been send to Romania for repair twice and came back with no issue found. Nothing has changed. The headset is still unusable. I found out how to record the setup process where you can clearly see the miss matched floor and overall bad tracking and moving guardian.
Please tell me that`s not normal. The bad tracking is very visible in passthrough mode, but also present if the home is rendered.
For reference, here is my description of the problem again:
The tracking is not working properly. It starts with the room setup, where the floor is not detected correctly.
The floor has an angle most of the time and the projected pattern is moving as I move the headset. Using the controller to lower it down does not match the real floor. Standing up after doing that is raising the floor again.
Drawing the boundary is done on the displayed floor pattern, but perceived as midair, as the floor level is not correct. The drawn boundary is moving as the headset moves around. After completing the setup, the floor snaps to be at 0°, but is not correct (lower most of the time)
The real issue is now the tracking: Rotation is fine, but lateral movement introduces some kind of rubber band that is moving the view even if you stopped. In the begin just a little, barely noticeable but it gets worse. Could be worse after standby, but I can not confirm this. I also noticed that the fan is running at high speeds at all times, I can not say if this is normal.
Problem is, that this is very vomit inducing and I’m not willing to test this every day.
Headset is updated and on the latest version. There is no software installed at all. There are no errors of any kind. Streaming works, but has the same issue. Its also not the room, as other inside-out tracked headsets like the Oculus Quest 1 and 2, the HP reverb G2, Pico Neo 3 and even the Hololens 1 and 2 work fine (but I tried different rooms).
Screenrecord_20220304_152347.mp4