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Everything posted by GAMEDRIX

  1. Ok I got my headset back and you guys are not ready to hear what I'm gonna say unfortunately. 2nd time the headset has been repaired but...(first time no issues found) 2First of all they f***ed up the tracking of the headset, it just won't track anymore and when it does it will jitter a lot and I will fall under the ground and my controllers won't track properly... Because the controllers mainly use the headset for tracking.No worries I tried all and my old vive is tracking fine... so yeah they did partly fix the vertical lines issue, it's almost to a point that it doesn't bother me anymore but still there and the static noise is gone aswell.But now I'm with a headset that won't track so I have a completely unusable headset...At this point it's disrespectful, at the repair center CTDI they won't test the headset after the repair which is absolutely crazy..... guys, just think about it, they just replaced everything without even a check. I have to spend 39€45 for the third time returning the headset again.... Guys honestly if you have a headset already and you're struggling with the pro 2 I would suggest you to sell it if it still works or if you can ask for a return/refund with your retailer and getting something smarter.. I feel dumb at this point, I trusted a little too much and that's what I got.HTC has for me become the worst VR company in the world.Good luck guys. here's a look at CTDI's repair, the description of the issue doesn't make any sense and they just replaced everything inside the headset... Also yeah, they DID NOT test the headset before returning, how worse could that be ? Really, I mean you get it, it's going way too far, something has to be done. I understand that some of you are not dealing with these issues and well you might have been lucky, but think, you paid a lot for the headset, just imagine how it would feel if you have this kind of experience, that could be you right now or in the future..
  2. I had to send the headset twice to get a repair for the vertical lines and static audio issue. The vertical lines are muffled but still there and the static audio is gone... But now my headset has serious issues tracking. It's ridiculous.
  3. Well I was pretty much convinced it was my headset too and ready to rma it out of warranty. It's just that It's too similar to the issue I had, and I had both the cosmos and the vive when it happened and it only happened to the og vive, it was random from 1sec black screen to 10s. So extremely annoying ! If I were you I would grab a spare hard drive or ssd and do a fresh install of windows so you can still keep your old one in case that doesn't work.. It's always better than waiting I guess, tell me how it goes for you !
  4. Hello AT. Just to clarify, did you have vertical lines with head movements too ? Or only what you mentioned on the topic ? Also, I had the same issues with my htc vive og going full black out of the blue, thought the headset was the issues but the problem came out to be my computer, I tried it on another one and it worked perfectly so I did a full reinstall of windows and it worked again... I have no idea why. I don't know if you already tried this but give it a try maybe with a spare hdd/ssd to see ^^
  5. I'm frankly really scared about my purchase. I had to send it twice also but not for the same issues. I looked at your repair reports and it very looks like mine... lol Like no joke, what the hell is that ? The "faults added by client" is nonsense, definitely not how I described the failure and I guess it's the same for you. My issues were tiny vertical scan lines with head movement and audio buzz. This is the second RMA because the first one was (No fault found)... It was really fast for me too, As they received the headset they sent it back with all of these components replaced ? I'm scared that they didn't test the headset afterwards... As I live very far away from the repair center I have to send it to the retailer first and then they are sending it back to HTC. So transporting is long and also expensive, I have to spend 39€45 each time I'm returning the headset, no need to tell you how furious I was the first time I sent the headset.... I personally don't know what's gonna happen for me with this "repaired" headset, I might as well be in the same situation or maybe not. I'm kinda scared of the company TBH. It seems like they do "generic" repair and super quickly like machines and I really feel like there's no humanity behind all of this and some kind of sense. It's really hard to explain. I'll keep you in touch. I'm really feeling sad for your situation, I just hope you wouldn't have to return it again.
  6. Hello @C.T. My headset has been returned for a second time for the vertical scan lines with head movement issue and the static noise from the headphones as the repair team kindly told me it will be repaired this time. I would like to have some updates on this when it arrives to you please : Repair ticket number: 321398250000016
  7. Hello @Jaw_B, please pay close attention to the forum. Here's your answer : Return it.
  8. Happy that you had a good experience. WIsh I could have said the same. I'm waiting for mine with the vertical scanlines with movement and static audio to be repaired... I also did return the headset twice. The german youtuber had his unit repaired but not me.
  9. I'm gonna return it tomorrow. Keep in mind that I need to send it back to my reseller which is another country and they have to send it back to htc again. It's gonna easily be a 1 to 2 months long period. I sent it back at june but none of the issues were noticed and/or repaired... I really hope with all the informations I gave to them that my headset would really be repaired this time. Same issue as Marco in new vr tech which got his headset repaired : vertical scanlines with head movements and audio buzz issue. He told that a lot of part were replaced. I also have to pay 39€45 each time I'm sending the headset... not a funny expericence tbh. I hope having some hope left in the future. I just a working headset.
  10. Yes and immediately. Look at this from a german youtuber I talked to : got his vive pro 2 repaired for both the audio buzz and scanlines issue. Crazy to know that I also returned the headset for the same issue and they didn't repair. I'm sending it for the second time, if they don't do anything for a second time I'll make sure a lot of people will be aware of the service. I think my job here is partly done. Thanks to you New VR Tech. Atleast now it's more clear. The repair team is broken, for that you would need to push things hard with htc to get things done properly.
  11. But I'm happy they fixed it for you. I'm jyst wondering why mine hasn't been. Really curious to see how you managed to explain them the issue because i tried hard to do it.
  12. So they just didnt repair my headset....
  13. I hope very soon, can't wait !! I will finaly know if I should rma the headset again, because yes I returned the headset but had it back with no issues found, I would be super mad if I have confirmation that it's an issue only on some headsets
  14. I still look at the forum and the fact that more and more people are showing off the issue and you remain silent about it is really abnormal.
  15. that's superb, you can't say anything about the scanline on his unit ? Like you didn't see them or didn't take the time to notice ?
  16. Unfortunately I have no choice but to have this headset far away from me. I'm done having to explain my self to the technical team, telling that I've already sent the headset and nothing has been done, that we don't have any contacts with the engineers, that we can't have any information regarding the panel issues with the vertical lines that we have. No repairs and no contacts, lack of professionalism and seriousness. I used to really be a fan of HTC but it the end It's not a consumer-friendly company.
  17. It's not serious and they don't care about you and any of us. I asked for a refund.
  18. What's worse is for my end I didn't get any information when I got the headset back, I had to ask my reseller to ask htc to know what happened... lol - they said no issues found, but that's the only thing they said.... Nothing about what they did atleast taking contact with me through mail nothing... The customer service is just bad. It seems like they only care when It's a youtuber/influencer or company problem but for public consumers we're just money-giving meat.
  19. I knew they would sent your unit back as it happened to so many others but they really also had the audacity not to give your unit back properly.......? I'm really near suing this company.
  20. @new VR tech I'm excited and at the same time relieved that youtubers are talking about it finally. Did you try out the MRTV unit tho? I asked him on one of his livestream and apparently he doesn't see the vertical lines, you could give it a try when you guys meet back. It could be really helping to know if it's per unit issue or all headsets has them in general and it's so minimal that it doesn't bother everyone. I'd love to see you guys meet again !!! Can't wait !
  21. I'm really curious to see how it goes for you, but as I saw two cases before me with the exact same issue without any repair I'm very skeptical..
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