machmandp

Just purchased a Vive for my son a week ago, after taking delivery it has dead pixels The back story is my son Ill and cannot leave the house and its long term so this is a lifeline for him but after speaking to customer service a replacement is not an option only a repair or refund ? Is that the best service they can give either way he will be without the headset for a while which is what i wanted to avoid so is there someone who i can escalate this to, to hopefully help ? @jagibson