Jump to content
 

FlyingRoach

Members
  • Content Count

    2
  • Joined

  • Last visited

Community Reputation

0 Neutral

About FlyingRoach

  • Rank
    Contributor
  1. I have gray screen issue after 20 mins gaming time, it can be best describe as floating,moving with my head, loss of tracking, and image is freezing when I switch to reality surrounding environment! AT FIRST I thought is was a software bug, after I tried everything I can do to troubleshooting and tried contact support team then follow their advice step by step,.not to my surprise, nothing fix this issue, then I thought it might be my cable, bcs it is tangled up, but when after I saw some discussion of very same issues , I thought I got a hardware issue, I decided to sent it back and have it repaired. I HAVE SOME QUESTIONS: 1.DO I need to cost extra dollar to fix it? there is a date followed by S/N number which is 2019/08, NOT SURE it is still in warranty 2.I have sent out a report with vive console, trace number is 20200826032700, and how can i track progress? 3. how long it will take me to get it back? I am in US nowSteamVR-2020-08-25-PM_12_16_01.txt
  2. I have gray screen issue after 20 mins gaming time, it can be best describe as floating,moving with my head, loss of tracking, and image is freezing when I switch to reality surrounding environment! AT FIRST I thought is was a software bug, after I tried everything I can do to troubleshooting and tried contact support team then follow their advice step by step,.not to my surprise, nothing fix this issue, then I thought it might be my cable, bcs it is tangled up, but when I saw this page, I thought I got a hardware issue, I decided to sent it back and have it repaired. I HAVE SOME QUESTIONS: 1.DO I need to cost extra dollar to fix it? there is a date followed by S/N number which is 2019/08, NOT SURE it is still in warranty 2.I cant send out report with vive console, it always said something wrong with my network.. 3. how long it will take me to get it back? I am in US now
×
×
  • Create New...