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Rockjaw

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Everything posted by Rockjaw

  1. There is no longer a separate Developer Edition of the Vive headset available.
  2. The Fallout 4 VR promotion ended on 3/31/18. If you purchased your Vive before that date and have proof of purchase, please send me a PM. Otherwise, the current bundle is for two months of Viveport Subscription.
  3. As Viveport Subscription requires validation that you have an active subscription, it requires Viveport to be running. Viveport uses SteamVR, as SteamVR powers the Vive, so it does not overwrite SteamVR on installation - it looks for it. If you do have any problems with installation we'll be happy to help you.
  4. The Fallout 4 VR offer was discontinued as of March 31st 2018.
  5. , can you send me a PM with the email address associated with your Viveport account? We can investigate then. Link below to send me a PM. Thanks!
  6. Hi (hey, I could have used that username...) This is a new one for me. Can you confirm you're not running any A/V software? Sometimes that can cause issues. Can you also let me know (via PM, for privacy) what email address is associated with your account? Thanks. stephen
  7. Hi , after you've made your choice of five games, that's locked in for your billing period (a month, maximum). At that point you're able to make five more choices. At the start of a billing period, you can always choose less than five games and add more later, to give yourself more flexibility over a month. Hope that clears it up.
  8. Hi - please send me a PM confirming the email address you registered your Arcade account under? Thank you.
  9. Hello again - while I'd still like you to check your client version, as expected we'd like you to upload your client logs. Go to Settings in the client, click Report Issue and go through the steps. When you submit your logs (those are auto-generated when you submit your issue) you should get a tracking number - if you can provide that here, or PM it to me, it'll help with escalation and resolution of this issue. Thanks in advance.
  10. Hi . It's probable you created an HTC account using a social login, ie Steam, Facebook or Google. If the email address you are receiving messages at matches an email address used for one of those services, that would likely explain it. Even though the emails are the same, you can have multiple accounts using different logins. If you did create a new account to post here, then I assume you did so using your email address and not a social login. If that's the case, logout from here and go to HTCsense.com to login again. If you can remember the social login you might have used (same email address, or you've used it in these situations before) then try to login with that. If you select a social login that has not been previously used to create an HTC account, then you should see a warning as it attempts to authenticate. You can cancel that before a new account is created. Assuming you can login, go to the Subscription page to cancel your existing subscription (look for a link near the bottom of the page). If you still have issues, please send me a PM (there's a link in my sig below).
  11. Hi , just to confirm I assume you're seeing this error on every title downloaded? This is a new error for me, but we'll figure it out. Can you confirm your client version? If you haven't tried recently, make sure it's completely up to date. Let me know what the version is. We might also want to get your client logs.
  12. - your posts were being flagged as Spam, not deleted by us - just FYI.
  13. I can confirm that the Fallout 4 VR promotion ended on 3/31/18. If you purchased a Vive on or before 3/31 please contact vive_care@vive.com for assistance. (Anyone who's previously been asked to PM a member of staff here and has not done so yet, you can email that address too.)
  14. Marco, please send me a PM (link in my sig) and I'll try to help you out.
  15. Hi , if you redeemed your code recently and got a blank space where Fallout 4 VR should have been, you should be getting another email with your code in it. Check your spam, etc - if you still don't find it, reach back out to me via PM.
  16. got here before me. :) Emails are going out now with corrected codes. Apologies for the problems everyone.
  17. The Vive Pro product page does state "VIVE Pro HMD does not include controllers, base stations or VIVE wireless adapter." If you clicked the pre-order button without looking at this page, it's possible you missed it; if so, apologies.
  18. You're correct - there is a delay. I'd have to double-check but I believe it's two months between data and report. In this case, you're seeing December because there are two full months (Jan/Feb) between then and now. In April, you should start seeing January reports. I believe we're working on decreasing that delay. We're certainly working on improving reporting.
  19. Hi - if you previously redeemed a code, you should be able to check on that redemption and get the codes you need here: https://store.vive.com/code/global/sales/guest/form Log in with your HTC account via the right-hand button (account should be the same one you're logging on with here) and it'll show you any codes redeemed. If it doesn't, it's possible you redeemed on another account, which you might want to try. Finally if none of that works, send me a PM and we'll try to help further.
  20. Hi , the Fallout 4 VR code is for Steam. If you haven't, you'll need to download the Steam client (from http://store.steampowered.com/) and then add the code there (that's where you look in the lower left). If you've already downloaded Steam and you're still having problems, you might need to talk to Steam support. Let us know if this helps.
  21. To receive payment for all revenues earned on the Viveport platform, you need to set up your individual or company payout method. The following guide will walk you through the documentation you need to provide to HTC as well as the steps to ensure your banking information is updated in the payout system. Information you should have available Individual information If you are publishing on Viveport as an individual, you'll need to provide your email address place of business address copy of your ID/passport Company information If you are publishing on Viveport on behalf of a legally incorporated entity, you'll need to provide full company name (This must be your legal company name, matching other documentation) email address company address Bank account information You'll need to provide detailed bank information including account number, routing number and SWIFT code so we know where to send payments. We also request a bank identification document including beneficiary name (individual or company), bank name (including branch), and account number to verify the information you provide. The beneficiary name must match the account holder name exactly as it appears on your bank statement. In Europe and the UAE, please provide your IBAN code instead of bank account number. Tax information You'll need to finish a brief tax questionnaire to determine your tax status and withholding rate. The required information in the questionnaire asks whether you are an individual or a company, where you or your company is located and the selected distribution region/country of your Viveport-published titles. US citizens and corporations must submit form W-9. For individuals and corporations located in other countries, you must submit form W-8BEN (individuals) or form W-8BEN_E (corporations). If you plan to publish your titles to Viveport in China, and as an individual or company are not based within China, you must also submit the Chinese tax form (see Appendix D below) Setup your payout method and tax forms Note: If you need to pause during the setup process, click "Cancel" and select "Save and Close." You can resume the form whenever you're ready. Follow these steps to add your payout method: Sign in to the Viveport Developer Console at developer.viveport.com Click on Settings in the top menu. Under Payout Method, click 'Add' or 'Edit.' RECEIVER’S ACCOUNT Note: Please fill in the form in English. 4. Select your account type – individual or company. If you are representing a company, please continue to step ‘4d’. 4a. If you are an individual, enter your bank account information as follows: Field Expected Input Example Bank name Only English characters are accepted. American Bank & Trust Region Only English characters are accepted. United States Beneficiary name Only English characters are accepted. This should be the name of the bank account holder exactly as it appears on your bank statement. For character-based languages, please also enter the name in English. Jane Smith Account number or IBAN code Your account number should only consist of numbers. Your IBAN code consists of a country code, two numbers, and up to thirty alphanumeric characters. In Europe and the UAE, please provide your IBAN code instead of bank account number. 123456789876 ES1234567898732123456 SWIFT code The SWIFT code is 8 or 11 characters: -4 letter bank code -2 letter country code -2 letter location code -3 letter branch code (optional) Look up your bank's SWIFT code here or here. BOFAVN8X Bank Routing or ABA Number Your bank's routing or ABA number should be 9 numbers. (Known as an ABA routing transit number in the US; routing number in Canada.) 123456789 Currency The payout currency is auto selected per your selected bank's region. USD ID or passport number ID number is the number appears on the identity document issued by your country. 4b. Under 'Contact Information', enter your: Email address Home or business address 4c. Under 'Upload Documents', upload the following documents so we can verify the contact and bank info you provided. Copy of ID/passport which matches the number you provided above for verification. Bank identification document. It should include beneficiary name (whoever is being paid), bank name (include branch), and account number. Most standard checks include this information. For individuals, please continue to step ‘5’. 4d. If you are representing a company, enter your company’s bank account information as follows: Field Expected Input Example Bank name Only English characters are accepted. American Bank & Trust Region Only English characters are accepted. United States Beneficiary name Only English characters are accepted. This should be the name of the bank account holder exactly as it appears on your bank statement. For character-based languages, please also enter the name in English. Jane Smith Account number or IBAN code Your account number should only consist of numbers. Your IBAN code consists of a country code, two numbers, and up to thirty alphanumeric characters. In Europe and the UAE, please provide your IBAN code instead of bank account number. 123456789876 ES1234567898732123456 SWIFT code The SWIFT code is 8 or 11 characters: -4 letter bank code -2 letter country code -2 letter location code -3 letter branch code (optional) Look up your bank's SWIFT code here or here. BOFAVN8X Bank Routing or ABA Number Your bank's routing or ABA number should be 9 numbers. (Known as an ABA routing transit number in the US; routing number in Canada.) 12345678 Currency The payout currency is auto selected per your selected bank's region. USD VAT/Tax ID Your VAT or tax identification number should be up to 15 characters. Tax-free countries can provide a company certification number instead. 123456789 FEIN (Federal Employee Identification Number) If you fill in your FEIN instead of VAT/Tax ID, your FEIN should be 9 numbers. 123456789 4e. Under Company Information, enter your company's: Company name (must be the same as the Beneficiary nameyou provided above) Email address Company address 4f. Under 'Upload Documents', upload the following documents so we can verify the company and bank info you provided. Business registration certificate. For companies located in Taiwan and China, please provide your company registration certificate or amendment.Bank identification document. It should include beneficiary name (whoever is being paid), bank name (include branch), and account number. Most standard checks include this information. The further steps below are identical for individuals and companies. 5. Click 'Next.' TAX WITHHOLDING Answer the questions and then click 'Next.' TAX FORMS (Certificate of tax payer/Certificate of foreign status/Withholding of enterprise income tax on non-resident enterprises and individuals) Fill out the required tax formsand click 'Next.' Depending on your answers, you will be asked to fill out the following tax forms: If you are an individual: Country of residence and citizenship Publishing titles to Viveport global Publishing titles to Viveport China Publishing titles to both US W9 W9 China tax form W9 China tax form China W-8BEN W-8BEN W-8BEN Others W-8BEN W-8BEN China tax form W-8BEN China tax form If you are representing a company: Country of your company Publishing titles to Viveport global Publishing titles to Viveport China Publishing titles to both US W9 W9 China tax form W9 China tax form China W-8BEN_E W-8BEN_E W-8BEN_E Others W-8BEN_E W-8BEN_E China tax form W-8BEN_E China tax form If you need further support with the tax forms, please see appendix. Click 'Next' to advance onto the review page. Check your info again and confirm that everything is correct. Then click 'Submit.'    Your bank information will be reviewed as quickly as possible (usually 5 business days). You’ll receive an email when it's been verified successfully or to explain why it was rejected. You can also check verification status under Payout Method in Settings. If you have further questions, we’ll be happy to help! Please visit the Developer Forums and ask your question there. Appendix A: Certificate of taxpayer - W-9 US citizens and corporations must submit form W-9. Beneficiary name This must be the same as the one you provided in Receiver’s Account section. Permanent residence address Enter your permanent residence address. US Taxpayer Identification Number (TIN) If you are an individual or sole proprietor and file your tax return using your Social Security Number (SSN), please enter your Social Security Number (SSN). For corporations, partnerships, or LLCs, please provide the federal Employer Identification Number (EIN). Federal tax classification Choose your business entity type from the drop-down menu. Exempt from backup withholding Select the box if you are not subject to backup withholding. Appendix B: Certificate of foreign status - W-8BEN For individuals located outside of US, you must submit form W-8BEN. Beneficiary name This must be the same as the one you provided in Receiver’s Account section. Country of citizenship Choose the country of your citizenship from the drop-down menu. Permanent residence address Your permanent residence address is the address in the country where you claim to be a resident for purpose of that country’s income tax. US Taxpayer Identification Number (TIN) - optional Enter your Social Security Number (SSN) or Individual taxpayer identification number (ITIN) if you have one. Foreign Tax Identifying Number (FTIN) Foreign Tax Identifying Number (FTIN) is the tax identification number used for tax reporting purposes in your country. You must provide your FTIN if you don’t have an US TIN. Appendix C: Certificate of foreign status (Entities) - W-8BEN_E For corporations located outside of US, you must submit form W-8BEN_E . Beneficiary name This must be the same as the one you provided in Receiver’s Account section. Country of incorporation Choose the country where your company was created from the drop-down menu. Name of disregarded entity - optional A disregarded entity is a business entity that is separate from its owner but which elects to be disregarded as separate from the business owner for federal tax purposes. If you are a disregarded entity receiving a withholdable payment, please enter your name. Permanent residence address Enter the permanent residence address of your company. US Taxpayer Identification Number (TIN) - optional Enter your employer identification number (EIN) if you have one. Global Intermediary Identification Number (GIIN) - optional A GIIN is the identification number assigned to an entity that has registered with the IRS. Enter your Global Intermediary Identification Number (GIIN) if you have one. Foreign Tax Identifying Number (FTIN) Foreign Tax Identifying Number (FTIN) is the tax identification number used for tax reporting purposes in your country. You must provide your FTIN if you don’t have an US TIN or GIIN. Classification Choose your business entity type from the drop-down menu. FATCA status FATCA is US law aimed at preventing tax evasion by US Persons and certain US- owned entities. Choose one box that applies to your entity type. Appendix D: Withholding of enterprise income tax on non-resident enterprises and individual - Chinese tax form If you plan to publish your titles to Viveport in China, and are not situated within China, you must also submit Chinese tax forms. Beneficiary name (English) This must be the same as the one you provided in Receiver’s Account section. Beneficiary name (Chinese) Enter your Chinese beneficiary name. If you don’t have one, please enter your beneficiary name in English. Then, Viveport Developer Console will help translate your name on your behalf. Permanent residence address (English) If you are an individual, please enter the address in the country where you claim to be a resident for purpose of that country’s income tax. For corporations, partnerships, or LLCs, please enter the permanent residence address of your company. Permanent residence address (Chinese) Enter your permanent residence address in Chinese. If you don’t have one, please enter the English version. Then, Viveport Developer Console will help translate your address on your behalf. Country If you are an individual, please choose the country of your citizenship from the drop-down menu. For corporations, partnerships, or LLCs, please choose the country where your company was created from the drop-down menu. Finance owner If you are an individual, please enter your name. For corporations, partnerships, or LLCs, please enter the name of CEO or highest supervising member and this can be the same as contact person. Contact person Enter the name of contact person. Phone number Enter the phone number the contact person can be reached.
  22. Viveport Arcade, HTC’s software distribution and content management platform for arcades, is launching a new pricing structure from March 7th. If you have content opted-in to the Viveport Arcade program, you will now be able to set your own ‘per station, per month’ license fee through the Developer Console. This means an operator would pay a guaranteed amount for each PC running your content, at a license fee value set by you. Once you’ve chosen your per station, per month license fee, a price per hour cost is automatically created and associated with your title. This alternative fee allows arcade operators to purchase content either via the per station, per month license fee, or based on the hourly fee. This gives operators the flexibility to offer more content and developers control over pricing. This new pricing will be available to arcades in mid-April. We encourage you to update your pricing before April, otherwise your per station price may initially be set at a default value (this may be changed later). If you have further questions, please comment below, or elsewhere in the Developer Forum. Please note, legal terms and conditions for Viveport Arcade are updated with this change. Read these changes in the Developer Console.
  23. Ah, sorry, didn't realize you were live already. That's correct. Reach out to the marketing contact I sent you, we may be able to help more offline.
  24. Hi , we don't really maintain a list of Arcade operators that's publicly available, for obvious privacy reasons. When your title is accepted for the Viveport Arcade program then you'll be able to see operators in the interface. Our marketing team might be able to help you out on the keys; I'll send you a PM with some details.
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