Rockjaw
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Posts posted by Rockjaw
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Yes, the Fallout 4 VR deal ceased earlier this year, roughly three months ago. If you've seen somewhere advertising Fallout 4 VR, apologies in advance - some retailers can be slow to update their material.
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Two months of Viveport Subscription is the correct, current offer.
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Viveport uses a variety of services to serve files. Been advised to suggest you add these sites into your firewall exceptions and see if that helps:
- https://assets-global.viveport.com
- http://blob-cn.htcvive.com
- https://vr-prod-reloaded-manifests.viveport.com
- http://vr-prod-reloaded-manifests.viveport.com
If that doesn't help, we'll need to talk about getting logs from you for a full diagnosis. Let me know, thanks!
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I'll find out for you and report back, .
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- your posts were being flagged as Spam, not deleted by us - just FYI.
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That was the spam filter being overly aggressive, not us.
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Hello there!
Keeping the headset plugged in - fine! The green light is okay, not a problem.
You can unplug your base stations between uses, and yes, that's the only way to power them down without Bluetooth. You may want to look into buying a power cord switch - maybe something similar to this - which will allow you to turn the base stations on/off without having to remove the plugs from the wall.
Hope that helps!
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Hey all,
Unfortunately there's no general public email address I can give out right now, so I have to ask you to PM me for details on who to contact within HTC. I will send PMs to recent commenters though.
stephen
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Did it work?? :)
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Hi Julian / - sorry for delay in reply. Interesting and a bit concerning. I haven't heard of issues with Windows Defender, so I want to try and get some more info. I'm going to send you a PM in a few minutes and we can discuss further.
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Hello everyone - just an update on the 'error 23204' message.
This is related to anti-virus software that can prevent some Viveport content from running. It's a little hard to track because it can affect some pieces of content and not others.
We are continuously working with anti-virus software providers to make sure content doesn't get 'flagged', however it's a moving target. As you know, anti-virus software changes over time and receives upgrades; in addition anti-virus definitions get updated as new viruses are discovered. On top of all that, of course, new content is created that can (unwittingly, sometimes) resemble viruses, and so, the cycle continues.
All this means for you is: disable your anti-virus software (temporarily) as the first step when troubleshooting non-functioning Viveport content. If that doesn't help, we'll be happy to troubleshoot with you further.
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wrote:I also think that the idea with a teamviewer is good. Dear HTC, could you connect to our PC and get data for analys of issue?
, please see 's response above. We may get down to the level of using Teamviewer but having the information we're asking for from everyone will let us create a baseline of understanding, rather than looking at everyone's individual cases.
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We've seen 'greyouts', of course, but not as frequently as some of you have been experiencing. Generally it's a momentary tracking issue, and resolved as soon as you move around and tracking is reacquired.
This issue, if it's different from that, could be tricky to figure out because of the usual software/hardware interactions. Recreating the issue wherever possible is a crucial first step for us, so we're talking with our engineers to determine how they want to proceed. -
Ooops - posted a little too quick there.
Hello all. As stated, we're still looking at this and haven't forgotten. It seems unlikely at this point that this issue is related to heat, which means it's either software or room setup related - both areas where there are an enormous amount of variables in play.
Therefore, I've got to ask for your patience here. We are looking into it. It's unlikely to be a quick resolution, because there's no clear cause. If we require more information from you, for example logs or details on your setup, we will obviously ask. -
wrote:
Are your tech people able to recreate the problem? -
In addition - if you haven't followed these troubleshooting steps (which I admit, are relatively basic) please do that for me too: https://www.viveport.com/faq/pc-client/en/faq.html
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/ (and and if you haven't PM'ed already) please send me a PM with the email address associated with your Viveport account, and we'll try to take a look at what might be going on.
To confirm: are you attempting to launch apps from the Viveport desktop app, or via SteamVR / SteamVR Home?
Can you also ensure you have the most up-to-date versions of both SteamVR and Viveport? (For Viveport, click on 'Settings' and 'check for updates'. The current version is r1060.)
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, send me a PM and I'll get you in touch with the right people.
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Two base stations is actually the answer. If you have four (4) base stations set up, that's too many!
To make this work, you should...
1) Set up two base stations surrounding your play area (where you intend to use the Vives). The other two can stay untouched as spares!
2) Configure the first Vive by running room scale setup. (While you do this, make sure the second Vive is completely turned off, or you might pair it by mistake.)
3) Once you've set up the first Vive, quit SteamVR and make sure it's totally powered down.
4) Then on your second PC, configure your second Vive. You'll be using the same base stations as before, which should register fine with the second Vive. Once everything is paired, you should be able to power on and use both Vives at once.
As we always point out, be careful with two people in the same play space! For seated games this isn't usually a problem, but for apps that make you move around, be careful about people running into each other.
Let us know if it works for you. :)
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Basically, you set up one Vive, making sure everything is tracking correctly, then repeat the process with the second Vive.
Remember the lighthouses are essentially 'dumb'. They fire out light that the headsets pick up. So, when you complete room setup, it's the headset pairing to the lighthouse, not the other way around. That means more than one headset can pair with the same lighthouse.
As I said before, you're potentially going to have problems with two people in one space. Because the lighthouses are sweeping your play area with light, it's possible that when one person is standing in front of a lighthouse, it will block the light to someone else's headset. You would see tracking issues (eg, your controllers or headset may seem to be in the wrong places in VR) and possibly 'grey-outs' when tracking is lost.
So, here's what you'll do step-by-step:
1) Prepare your play space with the two lighthouses
2) Connect the headset to your first PC; run room-scale setup in SteamVR
3) Quit SteamVR on the first PC to power down the headset and controllers
4) Connect the headset to your second PC; run room-scale setup in SteamVR
5) When you restart SteamVR on the first PC, it should detect the lighthouses and pair correctly.
Hope it works for you!
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Hi ,
The big question is - are you planning to use both at the same time, or separately?
In our office, to save space, we have two PCs (each with a Vive) setup to use the same two basestations/lighthouses. In fact we're about to add a third. This works perfectly fine; every headset picks up the two lighthouses, its own controllers and so on. (It can be tricky to set up/pair the controllers - sometimes you'll find they pair with the wrong PC, but as they're all the same controller, that doesn't matter, just swap them.)
If you want to use the two Vives at the same time in the same space, that's possible too... the biggest problem is two people in the same space moving around in VR. Frankly, you're probably going to have accidents! Because there is a limit to how effective the lighthouses can be over distance, it's generally recommended to have two play spaces rather than trying to share one at the same time. As I said though, if you're just trying to have two people use the same playspace at the same time, that's very workable.
Let us know how you get on!
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I'm sorry to hear that, . Could you send me a PM with your email address and/or any reference numbers from your chat? I'll chase it down for you.
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Hey - sorry about all the work you've had to do here! Sounds like you've checked a lot of things, but have you spoken to Customer Care directly?
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Thanks for letting me know. Did you try uninstalling Steam itself?
Can you disable chaperone?
in VIVE & VIVE Pro
Posted
Unfortunately, that's not possible at this point - it's a setting that would need to be changed/updated in SteamVR.
It looks like you have already made some changes but just in case, here's our page on how to alter the settings:
https://www.vive.com/us/support/vive/category_howto/changing-the-chaperone-settings.html