returned my cosmos to my retailer and getting the cosmos elite ( because i don't wanna wait over 10 weeks to get a valve index ) , the Original cosmos was a misstake from HTC's part. and should have never been released. i even doubt they tested the headset before releasing it ( which is f****ing unacceptable ) Yeah if you are a owner of the cosmos headset i suggest you contact the retailer you bought the headset from and write them a mail with clear details & also provide some evidence ( like forum posts, youtube videos about the headsets problem ect.... ) and they should be able to give you a refund or atleast let you be able to add some additional $ to get the cosmos ELITE. if a retailer sends back a device that has clear issues they have to give a refund. So there's really no reason for a retailer not to accept you're return. ( unless it has physical damage ). Also it's on there end, not your fault the retailer put up a faulty product on their site/shell. I got offered a refund from my retailer even tho i've had it over the 14days mark. I wrote a detailed message with evidence that the headset was faulty and just overall a trash product that shouldn't be sold. I live in the EU and over here we have the consumer protection law. And this headset pretty much breaks all of them.