lam0218

Stop thinking or dreaming too much. This Cosmos is over and they are completely silence all the times. No roadmap, they have done nothing so far. I bought Alyx in steam and I still haven't completed the game at all. I know that I can beat the game with my cosmos but I just don't want to bare it, it is high price VR headset but faulty which require a worldwide recall as I always said.

Look at how Apple handle things because Apple value its customer. If Apple made thing which has flaw, Lawsuit in the way. And Apple always admit it and give replacement or free repair program. And then Bose which do worldwide recall for its sleepbud. And Look at what HTC do....you never can imagine how a company can act like this. No promise, no roadmap for fix, just nothing, completely silence....

No noise at all. The VR consumer base is small. HTC is not Apple or Bose, and I pretty sure they know. If they do worldwide recall, they should have done it long time ago. I still haven't finished Half Life alyx yet. I know if I can bare the tracking issue, I can beat the game. But I have no mood adapting to this faulty product. HTC is the most terrifying brand so far in my experience of all times.

update bring better experience. How come HTC can often do it reversely. 😰

No need to ask HTC to hear or dream anything. If they listen, they should have done something or posted roadmap in their twitter or such. In short, issuing worldwide recall or free upgrade to Cosmos Elite. AND Just put off the Original Cosmos from the shelf, it is faulty product.

Don't dream anything on it. I have put my Cosmos into my warehouse and don't make any dream it will work well one day. Once again if HTC is Apple, they should have issued worldwide recall on this faulty product.

It is as expected. Don't be surprised to get those issue. 😪

GTX 2060 should be able to run VR game nicely. Window OS is a complicated system, make sure you install everything with new driver, don't use those old driver in the included disc, go to Intel/AMD/Nvidia website to install the latest and motherboard stuff from ASROCK. You can play a non-VR pc game from steam to test it, if they work fine. Then the problems is in the VR driver, VR software, VR game itself....which is more headache.

Me too. I will not buy any HTC product anymore in my life as they are not a trustworthy company. They never admit their fault and no roadmap for their action. Basically, I feel like they treat every Cosmo buyer like a fool. You want fix ? buy a external sensor and faceplate. HTC, No one want to blame you if you can stand out to say something in your official twitter instead of hiding. Do something really helpful, worldwide recall or credit to buy a new modified Cosmos. Currently, you are so freaking awful and I am ready to give up with Cosmos and HTC as a whole. Throw my Cosmos into my warehouse and I surely don't want to sell this faulty product to anyone for more innocent.

For many rich people, using money to fix the problem (buy those sensor, faceplate) is no brainer for those people and those people don't care about money. All companies love this kind of customer. But many people, investing such a big amount of money based on its misleading market terms hurt our heart deeply. For 699USD, you can expect as least as good as 399USD Rift S. And, I don't want to waste my time to say anything or complaint to this company, HTC....really done with this company, no second time for their products

I really don't surprise one day this company will force to exit the VR market....such as terrible software stability, no roadmap for what they plan to do on fixing the problem, misleading marketing terms using on Cosmos (Refined inside-out tracking and much more....)

HP is also making a new high resolution VR with help of Valve and Microsoft, pricing at USD599 this fall. The selling point is much higher resolution than Index, without any external sensor, similar to Rift S and Cosmos. But tracking really need to test once it arrived.... For HTC, I hope you really listen to the community and do a responsible action to all cosmos buyer. You can't just ignore everyone's comment. Pls tell us what your roadmap is and how you will do to fix the current Cosmos tracking issue. I don't want my Cosmos to be fixed by the time it is an outdated product and then Cosmos 2 come up....

Forget your assumption. Their quick fix to ask you to buy an external faceplate, sensor and controller. Or you can wait for months or years of patch update until it get closer to Rift S ^^

HTC, pls come up and admit the faulty and get a responsible action to all Cosmos customer.

Window system usually will have many potential corrupt or issue when you used it for years. Fresh clean install will bring it all fixed.

Honestly, most of the issue could be fixed by clean install your pc and install those latest driver/software from your motherboard support website. And make sure you do window update on all window 10 updates. And go to Nvidia or AMD driver to download the latest driver.

Generally speaking, I don't know why we need to pay extra for those faceplate, station and controller for a faulty product. HTC should put a link for Cosmos user to claim for the complete set for fixing the issue since launch. Just like the MacBook butterfly keyboard, why I need to pay for replace it because it is not working properly ? The same logic here

So that means the whole terrible issue of in out tracking is because of the steamvr software doesn’t love or support well on this product.

I also find an annoying issue of Cosmos. When I am out the boundaries, let say I am lying on my bed, I can play any game without issue in Rift S. But Cosmos cannot allow it....

You know why ? Because Original Vive is together built with the help of Valve. After they separated, we got new product Cosmos which everyone know how bad the in out tracking is.

You think too much. First, HTC is not Apple and they don't have a big market and massive customer base. If Apple make such a product, believe or not, they will issue worldwide recall very soon after they released it because there will be many class action lawsuit on Apple if Apple made such a faulty product. You can see that the butterfly keyboard has worldwide free replacement program because the keyboard not doing its job well.... I hope HTC can come out to speak officially on how to solve this Cosmos issue. They keep on saying will improve its tracking over time. But when ? It has been many many months since release. HTC, please come out to admit whether if it is a product design fault and do something remarkable to solve it.

I know this reason and I also bought Cosmos because of its in out tracking and better FOV and resolution pixel compared to Rift S. But if they don't want to recall and refund full amount worldwide, then a free upgrade package to Elite may be a reasonable choice for them.

It is a very terrible update so far. And now I need to find a way to downgrade to old version. This product drive me crazy.

I have just updated my cosmos to beta 1.0.12.3 and it is the worst experience so far. Half Life Alyx running very strange with kind of lag with input control, terrible shaking hand, hand tracking is much worst than before.... Before this update, I can still play Half Life Alyx with bearable shit like hand tracking but now it is even worst.....terrible faulty product HTC, HTC if you have tested this product and you should know this product is not meeting its production standard. You should not release a product which is not able to do its job. If you continue to be like this, so soon if there are more competitor with better quality and cheaper price tag, you will lose customer loyalty because you really don't care about customer satisfactory. You should issue worldwide recall program for this COSMOS 1st gen undone product.

Still not a smooth and stable fix after 8 months. I really don't want to suffer for using this product. HTC, please issue worldwide recall for this fault product.