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Shen Ye

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About Shen Ye

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  1. VIVE Eye and Facial Tracking SDK 1.3.3.0 Release We've just updated the VIVE Eye and Facial Tracking SDK over at the VIVE Developer site. It now includes a CAD file (.stp format) for the mounting mechanism of the VIVE Facial Tracker those who want to experiment with it. We have to mention that VIVE only guarantees performance and compatibility of the VIVE Facial Tracker with the VIVE Pro Series of headsets. Any physical changes you make to the mechanism are done at your own risk, and not covered by the warranty.
  2. Can you submit a Report through Vive Console settings troubleshooting section and send over the Trace Number?
  3. It looks like the laptop you're using doesn't have the DP connection routed to the Nvidia GTX 1050 GPU, only the Intel iGPU, as it's not considered VR Ready.
  4. Could use the Report Issue function in Vive Console and send over the trace number please?
  5. Could you try a complete reinstall of the Vive Software? If that doesn't help, use the Report Issue function and send over a trace number
  6. Hey would you be able to check if there's something in c:\tmp? That's where the logs would be aggregated by the reporting tool before uploading. If the logs are there, would you be able to email it over to my work email please? shen_ye[at]htc[dot]com. We'll have a quick look, but it may be Monday before we can get back to you on the cause.
  7. Thanks for the info. The report issue function should upload the logs and once complete will provide you a trace number. (instructions here: https://forum.vive.com/topic/6662-how-to-report-issues-through-the-vive-console/ ) Is it still spinning if you leave it for a few minutes?
  8. Assuming you're not using any display adapters or 3rd party cables? Could you also use the Report Issue function and send over the trace number please?
  9. Is there anything specific to your Windows To Go install? e.g. which specific Windows Version, is it the standard setup with a certified WTG USB or a modified setup?
  10. can you help give a few more details please? Which headset? What are you PC specs? If you can, please also use the Report Issue function and provide a trace number
  11. Okay, looks like that card is straight up incompatible due to certain dependencies when it comes Direct Mode. Your new GPU should fix this (we checked the logs and that was the only cause of the error), let us know if you have any issues when you install the new GPU.
  12. Okay we will take a look at the logs - could you do another report issue so we have the logs with the latest nvidia drivers please? Thanks!
  13. Could you use the Report Issue function and send over the trace number please?
  14. Great. In regards to error 210 are you using any adapters or 3rd party cables to connect your Cosmos? Are your Nvidia drivers up to date?
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