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CrakeJ

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About CrakeJ

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  1. I thought I'd give them a chance to fix things - there were several things they could have done, but they chose to do none of them, leaving Cosmos owners high and dry - unless they get a refund - which I have done. I'd recommend anyone who paid by card or paypal to see what they can do. The item is NOT as described.
  2. Sooooo - it's my fault. I put up the white cards even though I had proper lighting in the room - it still complained of environment being too dark at night, so had to do this to make it work! It should just work, right? And my reply.........(in blue)
  3. Update: Basically having asked me to DM them on Twitter - HTC @Vive_Care just ignored me. What you see on the previous page is where our conversation ended. My Cosmos is on it's way back. I may pre-order the G2, or I am tempted to bite the bullet and just get a quest 2 (if I can get a FB profile that isn't mine!). I won't be rushing my decision though. Others need to keep pressure on @Htc - they know what they did! I'll be keeping an eye out here to see what happens - though I'm not feeling too positive about anything being done. Thanks to those who tried to help me out - you know who you are!
  4. So, after trying quite hard to engage with HTC support about the tracking problem, they've done their usual and just ignored me, so sadly returning my HMD for full refund. I wont be doing this quietly! I just cannot recommend ANYONE buys the over-priced Cosmos headset that doesn't work well. It might be OK for some beginners, or people that don't need accuracy or speed (?), but doesn't look like they're ever going to do anything about these problems. You 'win' @Htc - but I predict that unless you change things radically - especially prices - people won't even know who this company was.... I tried engaging with @Vive_Care on Twitter and got this (by now, rather boring and repetitive) conversation:
  5. SteveKnows (just about to watch live q&a Re: Quest 2) is just one YouTube channel you'll find Quest 2 reviews (not sure he did the G2 yet). There are others which have review of the G2 as well.
  6. I'm getting sick of seeing very regular quest updates very often containing added features like hand tracking. @C.T. has been great, but he has his hands tied - they won't even tell us what the hardware inside is! (though I did find out if anyone is interested). I've spent the lockdown doing beta testing, but now I've been offered my money back so I can't see any reason to keep the Vive. HTC continue to be silent about these problems here or publicly. They're damaging their reputation by doing this. I've suggested upgrade ktis for us -they ignored that.... I suggested that they consider another option like adding another camera to the pc to cover blind spots - also ignored (I know another manufacturer did that but can't remember who) Therefore I really can't see how HTC can fix properly without upgrading us to Elite. Please @Htc @HTC Corporation - tell us what will happen - preferably before I return my HMD next week for a full refund!
  7. The Quest 2 and G2 both use the new X2 chipset. Both are cheaper yet perform better. The main problems with the Cosmos are tracking accuracy and tracking prediction. I think both are 90Hz refresh or more, and G2 is higher resolution. Check out this article - https://www.roadtovr.com/htc-vive-cosmos-accuracy-test-controller/ I also have a problem with my fan, but tho HTC offered to fix it they refuse to fix the Cosmos
  8. I really wish HTC didn't treat us like this. Paypal have just informed me I can have a full refund for my Cosmos. While there are things I like about it, they are not enough for me to hang on and spend the price of another HMD upgrading the equipment which was faulty anyway. HTC have offered to fix my noisy not working fan, but I don't think it's enough. One thing I do know, if I take the refund, I will NOT purchase another HTC HMD. There are now many MUCH cheaper alternatives available which WORK. I already offered to pay for an upgrade kit (rather than another £500+ for bits) for around £200, but HTC just don't seem to be interested in looking after us - and WE pay their wages. They ruined their phone business, and now well on way to destroying their VR business. I feel sorry for the HTC staff who have at least tried to help us. I found some information about the hardware the Cosmos uses and it should be ample for the job, but again, newer, cheaper HMDs are available with much more powerful chipsets. I'm guessing no one would talk me out of this decision? It's sad that because of the way HTC just ignores these problems I now feel like I shouldn't pay another penny to 'upgrade' to something that works.
  9. CrakeJ

    Cosmos Tracking

    Meant to say C.T. has been helpful and at least communicates with us. He's an asset to HTC.
  10. CrakeJ

    Cosmos Tracking

    I'm already helping C.T. our where I can with logs, thought just had to reinstall everything so not had much of a chance last few weeks........ Latest beta is better for aiming, but in faster games like beatsaber, tracking problems are still quite evident.
  11. While there have been some improvements in certain aspects of tracking, it is still a BIG problem for the Cosmos. I'd really like someone from HTC to address this report - tell us what they're going to do about it? Have they contacted the authors of the report? Will there be more tests to show if there has been any meaningful progress made? https://www.roadtovr.com/htc-vive-cosmos-accuracy-test-controller/ Support have stopped communicating with me since I said that I wouldn't return my Cosmos - in case I didn't get it back. I told them I'd learned that I'd bought my Cosmos from an 'Unlicensed reseller' (on Ebay), but gave them all my serial numbers and proof of purchase as requested. Not heard from them since. I had many emails between us - them saying stuff from scripts like 'try this to improve tracking', and other nonsense replies, even though my question was about this article and how rubbish ALL of our devices are, not just mine! After many times asking to escalate my complaint, I eventually received a reply saying that they would escalate and let me know what happened. 2 days later I got another letter from the same department telling me that if I send it back they'll investigate. Basically back at square one! I have found that if you hold the controllers out in front of you it loses tracking less often. I shouldn't have to find a bodge to make things playable. It pains me that another WORKING Oculus is coming out. They can make it work, why can't you HTC?
  12. Nice to see some improvement, but...... There are still problems with tracking in fast games like BeatSaber. Accuracy (especially at speed) is still a big problem.
  13. What I don't get is why they don't try other solutions, like an extra camera on your pc (which I'm sure one non-HTC headset has done already) If they remove the product from their site, it will be an admission to everyone, so they're avoiding that. HTC has had some real potential, they've been an innovative company, but they just don't know how to look after customers. Why must I pay £700 for the upgrade kit when the Elite is only £200 more than the Cosmos? Why are all the accessories SO expensive? My complaint has at last been escalated - I'm not expecting much, but I'll update the situation here.
  14. Couldn't agree more. I've started official complaint and am at point where I will publish their foolish email to me here and on social media. I have suggested that since the Elite is $200 more than Cosmos, if they won't give us the upgrade kit FREE (which they should) they could at least offer it to us for $200 - instead of paying the rip off prices they want. I'd be relatively happy then. Why should I have to go to trouble of getting my money back and then buying an Elite? I'm not even sure I want to do that now seeing as they won't look after us. Do you want to go out of business HTC?
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