hamez88
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Posts posted by hamez88
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23 minutes ago, Rogue-Reaper said:
I have had problems with my cosmos elite since I installed my 3080. So I emailed vive about the issues with my tracking, and white outs. They told me that the cosmos is not compatible with the 3080 cards, thats why I'm having tracking problems, and that I should buy another gpu that is in their list of supported cards. Like a 2080ti, or 2060s... basically just told me to spend more money to downgrade. I asked about an update in the near future.... they told me, again, to just buy a new gpu, that's already on the list. Because they couldn't tell me if there will be an update to support the new rtx series. Here is the first response when I messaged about the compatibility:
This is Nathalie, great to hear back from you.
I appreciate the details provided; please note the RTX 3080 is not a compatible graphics card with the Vive Cosmos Elite, therefore, this is the reason you're having a connection and tracking issues. Please find attached a list of GPU's that are compatible with our products.
In case you have any additional concerns, please let us know.When I asked about an update, because I spent a grand on the headset, and another 825 on a new gpu, and that I'm not spending money to downgrade, and that I'm going to want a refund on a vr headset that is now unusable after less than five months, this was their response:
We appreciate your feedback and this is definitely something we'll take into account, once again we apologize that this situation has been disruptive for you.
Take care, goodbye.Its perfectly normal for it not to be supported, i highly doubt they wont add support for the 30 series. Alternitivly it could also be nvidias fault for not supporting the cosmos. who knows.
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I don't know about others but this is a big step forward in terms of tracking performance. Played a few rounds of pavlov, both online and off and found that tracking feels alot better when in rifle stance. Still some fidgety parts but still alot better.
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Front two are the pass through cameras, and the side ones i believe work in tandem with the front ones specifically for creating the play space on the elite.
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Finally gotten around to try this version, but i have noticed that the pass thru camera is no longer working. It doesnt activate when you press the vive button twice, the button on the headset or walking outside the boundry, i have made sure all the settings are on but no luck.
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4 hours ago, Patrik said:
Will there be any updates on this headset to improve tracking and Performance? Or has this headset been canceled to all future updates and fixes?
Will it be possible to get my money back even if i had this headset longer then 12 months? Can i get my money back if the headset is not "working proper" and be course its broken?
I doubt any updates regarding tracking for the OG cosmos will be coming out until covid has been stamped out. There hasn't been any since it was in full swing so i doubt, only been software and ui updates since. Considering they are still revising and sellings the og cosmos, they must think they can fix it.
As for refund depends on how strong your ombudsman game is. In simple nowhere will give you a refund straight up for just a simple claim of tracking. You will have to start tickets and conversations with both Vive and the place of purchase to show proof you have tried everything first, then put in your want for a return and wait for them to get back to you with mostly a no then escalate to your countries consumers ombudsman with the tickets and transcripts that you have reached out to both sides. It will also be viable to go back through some of these posts where Vive representatives have stated they will continue to work on tracking updates and use that for your case. -
8 hours ago, lam0218 said:
Look at how Apple handle things because Apple value its customer. If Apple made thing which has flaw, Lawsuit in the way. And Apple always admit it and give replacement or free repair program. And then Bose which do worldwide recall for its sleepbud.
And Look at what HTC do....you never can imagine how a company can act like this. No promise, no roadmap for fix, just nothing, completely silence....
.... apple is not consumer friendly, they place placebo fans that doesn't blow air on any anything in their laptops which then just die later from over heating expecting the consumer to bring it back to charge them to repair it.
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In the same boat, agreed, they need some sort of upgrade program for previous adopters where we pay the difference between the normal and eliete and get the faceplater/controllers and basestation.
In the mean time if you adjust your grip on the controllers as if you where showing your wrists (the under side) so both the light sensors on the controllers can be seen clearly in a line of site, it helps quite a bit for rifle operations. Some games like half life alyx has some excellent programming that makes dual handed operation of a weapon work wonderfully. It shows that game developers have to put in the effort also for games to work on the vive cosmos. -
On 7/9/2020 at 8:21 AM, A-Jey said:
Take a look at all Internet Explorer iterations... there must be hundreds... no... thousands of versions missing!!!
There's no excuse... I need access to those, I just don't care about the latest release....Maybe i"m misinterpreting your second line but you seem to of taking the tone of comment the wrong way.
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am i the only one wondering what happened to updates 1.0.12.5 to 1.0.12.9
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Id like to know about the cable also, i doubt there is, but you could try to look for some longer cables for the usb 3.0 and dp to mini dp cables that connects to your computer. and just have the link box in the same room near a power point. (that would probably be easier to find then the all in one cable going from the headset to the linkbox. As for compatibility you will have to look into that one.
Once you put the tracking faceplate on the original cosmos controllers wont work, You will need to get some base station compatible controllers (knuckles, vive controller ect)
get 1.0 base stations if the room is smaller then 3.5m X 3.5m - 2.0 base stations for bigger rooms up to 5x5m
No it is not compatible with windows 7, windows 10 really isn't that bad
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9 hours ago, Wolf_Spider said:
And a way to cheaply upgrade existing cosmos owners as compensation for being their beta testers.
I wish, they sent out a email about the end of financial year sale which had the upgrade kit (faceplate, base stations and controllers) and it was $949 AUD. which was marked down from $1000+ AUD That is ridiculous.
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On 6/4/2020 at 4:13 PM, Darksun0405 said:
The performance was already bad in the beta. I don't need a bug report to see that. I don't know what you guys are doing, but the driver is a disaster. The good news, less double images. The bad news, now the whole picture is stuttering. Good job.
There is no tracking updates this public release, it looks like they kept out the tracking part of the update and just released the software part. I could be wrong but it doesn't say in the notes any changes have been made to tracking since the last public release, which is good because as i remember it the last public release state of tracking was better then the last few betas.
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Gonna take a stab and say its within the steam vr settings, maybe to do with the resolution scaling when you use it in wireless mode.
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Over my time using the vive cosmos i have noticed that most of the tracking issues is to do with Light, and how far away/close the controllers are to each other or the head set. Could a fix be made by providing more cameras?, Not on the headset but in the form of lighthouses? Have them set up in opposite corners of the play space. Not sure if tracking cameras could the controllers from a further distance or not but they would be able to see them in if not most, all positions within the play space. Combined with the cameras in the head set in theory it should improve the tracking.
Any thoughts?
Have you thought of any possible solutions and what are they? -
8 hours ago, deniedbyalstate said:
Well ya i guess if you put it that way, sure why not... they're allowed to release updates and not having any of them address the biggest issue about the cosmos. Who am I really? Just 1 consumer. $700. That's a drop in the bucket to them.
Why would they?, i certainly wouldn't want to with comments like yours that provide no constructive input . You want it fixed, jump on the beta and help by start sending reports , dont expect a experimental product to be perfect just because its on sale to the consumer.
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4 hours ago, lam0218 said:
Generally speaking, I don't know why we need to pay extra for those faceplate, station and controller for a faulty product. HTC should put a link for Cosmos user to claim for the complete set for fixing the issue since launch.
Just like the MacBook butterfly keyboard, why I need to pay for replace it because it is not working properly ? The same logic here
would be sensible to redesign the inside out tracking to a IF module for both controllers and faceplate and have a recall program were we send in our og controllers and faceplate in exchange for IF version.
My assumption though is they are still selling the OG vive cosmos which makes me think they recon they can fix the tracking.-
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On 5/15/2020 at 1:07 AM, lam0218 said:
I have just updated my cosmos to beta 1.0.12.3 and it is the worst experience so far. Half Life Alyx running very strange with kind of lag with input control, terrible shaking hand, hand tracking is much worst than before....
Before this update, I can still play Half Life Alyx with bearable shit like hand tracking but now it is even worst.....terrible faulty product
HTC, HTC if you have tested this product and you should know this product is not meeting its production standard. You should not release a product which is not able to do its job.
If you continue to be like this, so soon if there are more competitor with better quality and cheaper price tag, you will lose customer loyalty because you really don't care about customer satisfactory. You should issue worldwide recall program for this COSMOS 1st gen undone product.
![image0[1708].jpeg](https://forum.htc.com/applications/core/interface/js/spacer.png)
Was about to ask, why does your cosmos looks so thin. and what happened to the top part of the head strap? Then realized it was upside down. hahahaha
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Two updates two weeks in a row since OP whinged. Boy don't you look silly.
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ouuuuuuu i look forward to testing this tomorrow. Always love a tracking a update.
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On 5/3/2020 at 12:43 AM, Fresh_Zin said:
Hello, I understand, so much so that I even commented on them working with reduced staff due to the pandemic, read the text again that you will see. I am working at home office which I believe that many of their employees are also. And even if you caught it before the pandemic, there was a delay between months to launch beta versions / final version, and noting the date of the end of March (where the pandemic already existed and there were already many infected) they released a beta version with a difference of 3 days and after 7 days launched the final version of 1.10.11.2. And remembering that the launch of the elite cosmos was also close to that date. So I believe that talking about the situation in the world because of the delay is just an excuse, the situation has just gone crazy, but the protection measures for the pandemic have been in effect for several months.
Yes i see that you said it but you have contradicted yourself further on in your OP along side in other topics and posts about the time factor it takes to push out these updates, so NO you really do not understand.
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16 hours ago, deniedbyalstate said:
Seems like no one wants to give an opinion on this.
Because its an biased opinion.
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7 hours ago, Fresh_Zin said:
and it keeps increasing the time. haha
You two are the worst.
Yes because making these updates are an essential service that need to be operating during the pandemic.-
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13 hours ago, Fresh_Zin said:
Is there a date for the next beta? I always defend the HTC cosmos, but it needs a lot of improvements and the beta versions are taking a while. I know that in times of pandemic, they must be working with a reduced team, however, we need beta faster and faster to test and give our feedback, to improve the headset even more. We all know that the cosmos will never get a 10/10 score in tracking, but getting as close to it will be the minimum that the consumer deserves for having purchased the product. And with the beta versions taking more than 1 month to leave it complicates, as there are some games that really get to be frustrating to play. The cosmos has already greatly improved tracking compared to the release date, but far from comparing with other models of the same value. I hope that with the launch of the elite cosmos and its positive notes, do not forget the cosmos (classic) and leave it aside, as I live in a country where I pay 5x more than the value of the product and still have 60% tax ( if you think it’s expensive 500 dollars i pay 4000 dollars in a VR), then I don’t have the luxury of buying the elite or any other model, I already had to work hard to buy the cosmos. I hope that the beta will come out faster and improve the vr even more, especially in tracking the top of the head or close to the headset and with the arms down.
You don't really understand the situation the world is in do you.
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2 hours ago, Fink said:
Hi all.
Beta 1.0.11.2 seems to track a litter better, especially at the side of the head and occlusion in the front is much less, also with 1.0.11.1 I was getting a USB error message when shutting down the headset but that seems to have gone now.
I didn't get to see if the the revive darkness fix is still in place but I am sure it will be, I'll give it a try tomorrow.
So all in all an improvement and another good update, its a few steps closer to making the tracking work as good as the tech will allow so appreciate the effort, keep em coming.
Thanks for the update.
Fink.
"This is a private release, you do not disclose anything to anyone before the formal beta release. "
Rip
![image0[1708].jpeg](http://content.invisioncic.com/n286256/monthly_2020_05/1685031307_image01708.jpeg.f1bb8c96fafc564314944e1b4a829211.jpeg)
HTCs explanation about the Cosmos Crappy Tracking
in VIVE Console Software
Posted
I actually ended up selling my cosmos on ebay a few weeks ago for about 3 quarters of the price, $950aud and went and bought the quest 2, the elite strap with battery and link cable and still have about 300 left over and have never looked back (till now because i wanted to see if anything progressed in the tracking situation here). It was such a worthwhile upgrade and i have already used it alot more in then i have in a year with the cosmos.
Your not gonna be able to get a refund and i highly doubt they are going to fix this issue because it would require to redesign the controllers to be infrared and new infared camera tracking plate, So i recommend sell it while you still can and get the quest 2. Look up Virtural Desktop and you can stream VR games from your pc wireless over wifi with very little difficulty. It does every thing the vive was meant too and more, (besides base station tracking, though its tracking is almost just as efficient as basestations, just cant put them out of view of the cameras) pretty much half the price, and it does it all much much better.