Our Vive VR has not been switching on for about 6 months. I immediately sent an email to see if it could be fixed and did not receive a reply for months and when I did it was just questioning if the headset was working now. I replied that it was not and would like some information on how to go about getting it fixed. A few months on again and no response still. This is a very expensive product for which my son saved for a long time to acquire. It had been manufactured less than a year before it stopped working. I just want it fixed so he can use it again, very frustrating.